Wahaca Southbank Reviews Summary

Service

Pros:

• "Staff is always very friendly."
• "Service was really good."
• "Service wasn't rushed and although you can feel a little on top of each other it created a friendly atmosphere amongst the customers."
• "Service was impeccable - all the staff have great banter and really do go the extra mile for you."
• "Service was prompt and friendly."
• "Staff were very friendly and service was very fast as expected."
• "Service was really quick and the staff were really friendly."

Cons:

• "The service was super weird. They warned us that the dishes would come out at different times, but each person was completely finished for at least 10 minutes before the next was served and the last meal was served after a loooong wait."
• "Service was incredibly slow they were clearly understaffed today."
• "Horrible service but not due to the actual waiters. Clear problem of lack of stuff."
• "Service was toooooo slow. Shouldn't have to wait 30 mins to order."
• "However, service was all over the place."
• "They are incredibly slow and have a tendency to forget your orders."
• "Service was a little slow, but very friendly!"

Food Quality

Pros:

• "The food was outstanding."
• "The food was amazing and the drinks as well."
• "All the flavors are great and all prices are ok."
• "Unusual and inventive Mexican cuisine."
• "The food was quick out and very tasty."
• "Food was great as always and the service was great as always too."
• "The food is always super tasty with inventive ingredients and great flavours."

Cons:

• "Really underwhelming experience that smacks of a tired and complacent chain restaurant."
• "The only issue was that I think my burrito was premade and it was half cold and half hot."
• "The normal Nachos have gluten now (mixed with wheat to lower the cost?)."
• "The food was mediocre. The Veggie Nachos were probably the best thing that we ordered."
• "Tacos were hard and cold, pork pibil lacked flavour and beef taco was not good."
• "Food wasn't fresh and just horrid."
• "The food was disappointing and bland.. Stale tortilla chips, Fish tacos that may as well have been fish finger sandwich’s and beef taco that left an unpleasant taste in the back of my throat."

Ambiance

Pros:

• "The rest of the restaurant seemed much warmer."
• "The restaurant was warm with local music."
• "This Wahaca is special, because it's colorful and vibrant next to river Thames made from ship containers."
• "Atmosphere was light, welcoming, warm and friendly."
• "Lovely spot on the Southbank. Great to get a seat on the 'conservatory' affording great views of the river."
• "It is always quite busy here but the atmosphere is lively and the view is amazing!"
• "So vibrant and colourful, with many rooms and corners to sit in."

Cons:

• "Queue was total chaos, with walk in and booked mixed up in the long queue, which was frustrating as we had booked well in advance."
• "Atmosphere was slightly spoiled by screaming kids running in between already cramped tables but not much can be done about that."
• "We were sat by the door, which was a bit cold as people were constantly waiting, with the door open on a cold and windy day, to be seated."
• "The tables are very cramped especially when you’re just a couple sat amongst large groups."
• "Can't even say anything about the atmosphere as we were in a shopping container, chairs were uncomfortable."
• "It has the charm of a prison canteen."
• "Sitting in my jacket while eating mostly finger food was not the most comfortable."

Value

Pros:

• "Lovely waitresses and very nice selection of street food for reasonable price."
• "Prices more than affordable, especially for London!"
• "Food is great. Great value for money."
• "Great vegetarian options and have a separate vegan menu."
• "The food tasted great and wasn't too expensive for London."
• "Good value for money considering the location."
• "Great value for money."

Cons:

• "Mexican street food should be humble not some expensive treat."
• "Everything is fresh but not worth the price point plus 12.5% service charge."
• "The food was sub standard, not plentiful and very expensive."
• "Was there for less than 1 hour and paid £100 for 3 people."
• "Food portions small for the prices."
• "I was not blown away by the food. It was just standard at overpriced prices."
• "As someone who just came from southern California, which borders Mexico, this food is definitely not Mexican."