Sycamore BMW Reviews Summary

Customer Service

Pros:

• "I was kept updated throughout the process."
• "Fantastic experience from start to finish! Brad was extremely helpful with my initial enquiry and very quick to answer my questions."
• "Absolutely amazing experience dealing with Ryan."
• "He was attentive, friendly, and exceptionally helpful."
• "This is excellent customer service at its best just what bmw would expect and didn't disappoint."
• "The whole team at Sycamore are great and I would highly recommend purchasing a vehicle from them."
• "Such a lovely and fantastic service, the staff was very friendly."

Cons:

• "Only had the car for about 13 months and they were not willing to resolve the problem under the warranty."
• "They deleted a bunch of software upgrades from my car and refused to fix it because it was against their policy."
• "Called them today to quote for a price of a replacement part that I have been told elsewhere is faulty. They refused to quote me asking me to pay £99 plus VAT for a diagnostic of a problem I know already exists."
• "Very poor experience at Sycamore BMW from a repeat customer."
• "I got no reply and no phone call back."
• "Now left with a ruined bonnet that needs a respray."
• "No returned calls after I left voicemails, no returned calls when I couldn’t get hold of the staff member dealing with my booking."

Sales Experience

Pros:

• "I wouldn’t hesitate to recommend Sycamore BMW."
• "We are extremely happy and looking forward to dealing with team Sycamore again."
• "After looking for a high performance vehicle at other dealerships and being constantly let down I turned to Martin at Sycamore BMW and the service he delivered from start to finish was impeccable."
• "Bought a car through Zack last week and can't recommend him enough. From how informative he was about the car to how welcome he made my family feel through the buying process."
• "I will definitely recommend Sycamore BMW to anybody who is considering to buy a new/used car or even just going for their maintenance visits."
• "Absolutely impeccable, first class service & support from Sycamore BMW Peterborough."
• "All the team were extremely helpful from start to finish, the car was in immaculate condition and had been prepped to the highest standard."

Cons:

• "Avoid like the plague!"
• "Really wish I had paid more attention to the one star reviews on here before going anywhere near this dealership."
• "Welcomed with a nice coffee but when it got down to business they ask your budget then show vehicles 30% over that and quote their over priced finance options."
• "Negative experience met with standard meaningless apology and further follow-up email answered without attempt to rectify."
• "Not threat all customer the same. Judge you very quickly and discriminate you against other customers."
• "Only wish I could give BMW Sycamore Peterborough 0 stars. Horrible customer services at all levels."
• "Disgusting!"

Vehicle Quality and Features

Pros:

• "What an amazing car. I am really enjoying it and learning more about it everyday."
• "The precise feeling of the steering which combined with lane control gave a reassuring sense of security."
• "The i-drive system is intuitive and really easy to use from a driver’s point of view."
• "On collection we were made to feel special."
• "Upon collecting my new car they were able to get everything sorted smoothly and I left with nothing but excitement!!!"
• "I’m absolutely delighted!"
• "The driving experience was quite simply outstanding."

Cons:

• "Was told that they will not honour warranty, just because and I quote 'We have never ever seen anything like that in other x7'."
• "Now left with a ruined bonnet that needs a respray."
• "Also had an SOS call system failure on the dash board."
• "Taken my car in coolant leak and vehicle came back to is with one plug unplugged and a top in cooler pice connector broken."
• "Everything is fine until you call them out on an issue and they don’t agree with you, I recently had vertical lines on my iDrive display and service centre denied any issue and didn’t believe there to be a problem."
• "Had a some sort of wrinkles on the dashboard leather."
• "My car is wrapped and of course they blamed the other guys, because they 'did not sealed properly'."