Arnold Clark Oldbury Fiat / Motorstore / Jeep / Abarth Reviews Summary

Showroom Experience

Pros:

• "From the moment I stepped into the showroom, James displayed a level of professionalism and genuine interest that immediately put me at ease."
• "The showroom was spacious, and the cars were of high quality."
• "The whole team are very helpful and friendly."
• "When we arrived to collect it was clear there was a problem. The car wasn’t ready as the door was broken and wouldn’t lock."
• "Fantastic spacious showroom with high quality cars."
• "Walked into the showroom Monday evening after work just to browse and get an idea of prices ready to part exchange in a few months, was left to browse on my own which was nice."

Cons:

• "Walked in to see a specific type of vehicle, if it would be suitable. As the system was down Natasha could not locate the vehicle, however, went to the trouble to speak to other people to help."
• "The Oldbury branch didn't have anything special when I visited but their staff seemed chilled out and very approachable."
• "Went in to see a specific type of vehicle, if it would be suitable. As the system was down Natasha could not locate the vehicle."
• "Went in to see a specific type of vehicle, if it would be suitable. As the system was down Natasha could not locate the vehicle."

Customer Service

Pros:

• "James Chambers was very helpful! Nothing too much trouble took the time to go over everything with me!"
• "The customer service from the sales team is and always has been very good."
• "James' extensive knowledge about the vehicles was impressive; he answered all my questions and provided valuable insights."
• "Shannon was so helpful at helping me secure the perfect car, thank you so much for your time, patience and advice."
• "What a fantastic experience! My salesman Chris Papa, was welcoming and helpful, I didn't feel pressured into any purchases and truly felt like a valued customer."
• "Ricky Aherne took excellent care of us."
• "James Chambers made our experience so easy. He put us at ease and nothing was too much trouble."
• "Deepak was absolutely fantastic and so accommodating."

Cons:

• "Once they've sold you the car and got the money off you! If you want good post-sale service then go somewhere else! The Customer Service team are no better either, you put a complaint in then have to spend hours chasing it all up because they just ignore you!"
• "The originally rude assistant was better. I gave positive feedback. On way home - the repaired problem returned. I called and requested a callback, 4 days later, no call."
• "After sales services is where this branch fails miserably."
• "The customer service team deflect any issues to the local branch, who do everything in their power not to admit the issues should have been resolved prior to selling the car."
• "The customer service I received at Arnold Clark was not what I expected, and I felt pressured due to the salesperson."
• "After a few weeks of visiting various car dealers, I found Arnold Clark Oldbury. The service I received was outstanding, but I felt pressured due to the salesperson."
• "The service department is a joke. What customer service."

Vehicle Quality

Pros:

• "The car was delivered in excellent condition."
• "I am pleased with my new car so far, fingers crossed there will be no issues."
• "Purchased a 2015 Hyundai ix35 4 years ago and the car is fantastic."
• "Purchased a brand new car in August 2021. Bradley in Sales - fabulous!"
• "Purchased my car from the Oldbury branch two weeks ago, the experience of buying the car was great, the salesman couldn't have been any better."
• "Arnold Clark Oldbury has an amazing stock of used cars and vans."

Cons:

• "I bought my car 31 days ago (20 plate Renault Captur) on the 29th September. Last week, it was pointed out that my nearside front tyre was ‘bald on the inside’."
• "Recently brought from them again and I have had endless issues with the car (Jeep renegade)."
• "Bear with me, as I need to vent! I bought my car 31 days ago (20 plate Renault Captur) on the 29th September."
• "When I collected my car, there were marks on the bonnet which I was told had been done, tyre pressure alarm was on and the following day the washer bottle alarm came on."
• "I had a service on my vehicle on Monday 24th July 2023 at Arnold Clark Oldbury Fiat/Motorstore/Jeep/Abarth, Oldbury Ringway, Oldbury B69 4JW."
• "I just brought another car and the whole experience was great, the team was so honest and Steve the manager and sales guy Deepak made the who experience so easy."

After Sales Support

Pros:

• "James kept me up to date, remained attentive, responsive and focused on ensuring my satisfaction."
• "James Chambers took the time to understand my needs and preferences, guiding me through the available options without any pressure."
• "From start to finish the service provided by Sunny has been fantastic."
• "The after sales service I received from Arnold Clark was outstanding."
• "My salesman was Bradley, he was not too pushy and found the right car for me."

Cons:

• "They're initially very keen to ensure the customer is happy with their purchase but post delivery it can be a challenge to hold them to any promises."
• "Once they've sold you the car and got the money off you! If you want good post-sale service then go somewhere else!"
• "However, after sales services is where this branch fails miserably."
• "The after sales service at Arnold Clark was not what I expected, and I was disappointed."
• "However, after sales services is where this branch fails miserably."
• "No communication from the after sales team at Arnold Clark, very disappointing."

Communication and Responsiveness

Pros:

• "Throughout the entire process, James kept me up to date, remained attentive, responsive and focused on ensuring my satisfaction."
• "Throughout the whole process we were kept informed at what point our vehicle was at, including a video from the workshop about the status of the car."
• "The staff I dealt with were very helpful, Zak was very good when helping me understand the paperwork and procedures."
• "They repaired my car very quickly and professionally and cleaned it."

Cons:

• "Since then though the service has been absolutely shocking! When we bought the car from Oldbury we were enticed into buying the 3 year service plan."
• "My car had only been gone for about an hour when I received a call."
• "We have tried for months to get this sorted but despite many phone calls to the branch we have not once been put through to anyone."
• "We have tried for months to get this sorted but despite many phone calls to the branch we have not once been put through to anyone."
• "The originally rude assistant was better. I gave positive feedback. On way home - the repaired problem returned. I called and requested a callback, 4 days later, no call."