Address: Rossmore Rd E, Ellesmere Port, CH65 3AL, United Kingdom
Phone: +441513566001
Rating: 4.7
based on 566 reviews.
Customer Service
Pros:
"Rachel I believe is a great asset to your company & I will surely be coming back to do business with this company again when looking into another car."
"Zoe Hough has been amazing when helping me part exchange my car."
"Chelsea on the service team was amazing and kept me updated every step of the way throughout the day."
"The service I received from Dan Keir was excellent."
"Rachel went above and beyond at each step, had so much patience with helping us choose the right car."
"Everyone was very friendly, especially Martyn who looked after myself."
"Great service and looked after from start to finish by Rachael Sword."
Cons:
"Absolutely awful service. Would rate zero stars if possible! Car broke down twice within 90 days and had to be recovered."
"When we arrived the car had numerous paint scratches and had clearly had a front end bump as the bonnet didn't line up with the front panel."
"Poor service from start to finish and would not recommend. Triple check any paperwork you are given to sign as they try to omit things and you have no leg to stand on as I was made aware of. Awful!"
"Very poor service all round."
"Extremely poor customer service, no effort shown by salesman in helping to get a second hand car."
"Customer service was not excellent and professional."
"All in all very shabby wideboy sales practice and would expect better from the Lookers group."
Communication
Pros:
"He kept me informed of the whole process over the 2 days it took to sort out finance etc."
"Thanks for keeping me up to date along the way."
"Communication was excellent from the order to collection of the car."
"From initial inquiry to delivery today we have truly been given the best possible care with wonderful communication."
"Communication from Rachel including before the initial viewing, after reserving the car, and since collection has been great."
"I had daily updates until the car arrived on site, everything was explained so thoroughly and no question was ever too much for her!"
"Rachel kept me up to date with all information..lovely and friendly and explained everything."
Cons:
"Was on forecourt for about twenty minutes looking and no one came to ask if we were okay."
"Drove for over an hour to view a car that I had requested images of any age related marks, one small mark shown on the video provided."
"Car in for Most asked to have her back mid afternoon but no call until 4pm to say ready."
"We were under impression the lady booking said she'd be valeted & washed but she wasn't when we picked her up."
"Annoying to say the least when I had asked to see these things to prevent a wasted 2hr round trip."
"Was told someone will be back in touch in 3-5 days, still waiting."
"I was passed onto customer service’s, where they don’t have any English people working, so they can’t understand you and you can’t understand them."
Quality of Service
Pros:
"The car I purchased is in excellent condition, I was sent a video on the car by dan."
"Cars were in great condition and had been thoroughly cleaned inside and out."
"Car was made available earlier than originally booked and it’s been a wonderful experience."
"When it came to collection, the alloys were refurbished to great condition."
"The car was prepared neatly and clean."
"Dave Suckley ensured that the service I receive was outstanding and made sure that the Adam I bought was driven away at the highest standard."
"Car was given a free wash and hoover which I wasn't expecting."
Cons:
"PS: A low life put a fake/prank sticker on my car while I was here."
"The quality of the valeting was questionable."
"I had concerns over the condition of the alloys, they had some deep scratches and looked awful."
"Traveled 30 miles to view a used car for my daughter advertised on Autotrader... it turned out the car had done 3000 more miles than stated on the advert and was purple not black."
"I went to collect my car from Lookers, and was presented with a bill for £771, they had to jumpstart the car as it had been left there for 4 weeks."
"When I was unhappy with the car and queried about returning it with a manager named Carl or Karl I was told I can’t and that I don’t have warranty only gap insurance even though I was reassured over the phone by others I do."
"I had concerns over the condition of the alloys, they had some deep scratches and looked awful."
Facilities
Pros:
"The toilet was clean and there is free beverages for customers waiting."
"Online tracker they email to you to track progress is very good."
"Car delivered to Bristol from Ellesmere Port with no issues whatsoever."
"Service and MOT completed once again with Vauxhall Ellesmere port, staff are very welcoming and friendly on arrival."
"We recently part exchanged our car with Lookers Ellesmere Port and the process was incredibly easy."
Cons:
"I wouldn't pay their quoted prices to do the recommended jobs but it is nice to have a video walk-through."