Address: Leeds Rd, Huddersfield, HD2 1UL, United Kingdom
Phone: +441484700507
Rating: 4.0
based on 151 reviews.
Customer Service
Pros:
"James have been very professional and looked after me very well."
"Overall the experience was amazing and would not hesitate to recommend Shannon and this dealer to anyone."
"Would buy from them again and would recommend."
"Provided lots of help to make car leasing really easy for a first time driver."
"Very delightful and extremely satisfied with my recent purchase from Volkswagen Leeds Road Huddersfield."
"Recently bought a car from Huddersfield VW, and can only say the service we received was excellent."
"All the documentation was provided either at the time of handover or very quickly via email the same day."
Cons:
"called on the 3/10/22 nobody available to speak advised by the receptionist service department will call you back the lines are busy."
"Couldnt take a test drive of the car I was interested in, (non in stock) couldn't tell me when they would have availability, and couldn't tell me if the spec I wanted was available for the car I wanted."
"She was then spoken to by a number of different members of staff and made to feel a nuisance and bullied."
"Awful customer service. Car is under warranty. They rang and tried to charge me £60 to update software on the radio."
"A sales rep took one look at me and said would you please not touch, it's a lot of money."
"Like every other VW dealer, really quick to take your money not so quick to sort out issues!"
"I would highly not recommended taking your car to this dealership as they have no after sale support at all."
Vehicle Quality and Maintenance
Pros:
"All 4 diamond alloys on my VW golf had corrosion in the form of spidering under the coating."
"The service advisor rang me and told me that my haldex 4 wheel drive pump had failed and the thermostat housing was leaking coolant and my engine could of blown up if I hadn't brought it in again."
"Booked car in for repairs my car via the insurance and james manager of the body shop at Vw took good care of the works in hand kept me updated car was fully repaired and to good standards."
"Took my car to the guys at Huddersfield for some paint and body work doing - they got me in at short notice, got straight down to business and had the car back within 3 days."
"The mechanics replaced the faulty and on top of the valeted the car. They went one step further and put air in the tyres."
"Just had some bodywork done to my Golf R32, new rear bumper and wings fitted. James and his crew in the body shop did a fantastic job."
"The hand-over of my car was really good and got to unwrap my car, which added to the experience."
Cons:
"In addition the loan car I was given hadn't been cleaned inside after the previous user; unacceptable in the current pandemic."
"When she reported a fault with the steering rack she was still allowed to drive the vehicle away in a dangerous condition without it being rectified."
"Car arrived with a few defects which are somehow my fault and are refusing to fix said defects."
"They even had the audacity to leave me with a completely flat battery and the even scraped one of my alloys which they failed to accept liability."
"Took the car in for check up, unfortunately it came back with all chrome work stained which all had to be replaced."
"Sort out the blatantly obvious door rattle on used cars before putting them for sale."
"Was told my front parking sensor was definitely broken and would need a new one and it would be £480 to fix... Took my car to Imperial garage in Batley the sensor wasn't broke at all it just needed putting back as it was still beeping thinking something was in front of it."
Sales Experience
Pros:
"Very happy with the service & aftercare given by Vertu."
"Purchased a used vehicle last Friday and the service from Charlotte, Ian and the team was fantastic."
"Can not recommend enough. Thank you so much for everything."
"CJ was amazing from start to finish when helping me purchase my new R line polo (which I love)... Super helpful, friendly with no pressure."
"Keith provided great communication and a truly outstanding service from start to finish."
"Just wanted to thank all the guys down at Huddersfield VW, they go above and beyond for customers."
"I have just bought a new golf, my second car from Huddersfield Volkswagen and I found the whole experience very easy."
Cons:
"I have just purchased a Golf from Vertu VW in Huddersfield. I looked at approximately ten different Golf R's at different dealers and all seemed very pushy to get a sale."
"The whole process of a simple test drive was massively overcomplicated compared to other brands."
"Started off well - I test-drove and then ordered a top-spec VW Touareg. Two days later, I was abruptly told my order was cancelled and they couldn't honour the quotation."
"Felt that the sales team were Too Busy to shows us the car we were looking to buy."
"Had a car on order which took well over 7 months to arrive."
"Very odd experience - I've not been to a car dealer who were not very keen to sell cars."
"Terrible my and my fiancé was looking to buy Golf R and the saleswoman wasn’t helpful."