Machynys Peninsula Golf & Premier Spa Reviews Summary

Food Quality

Pros:

• "Blown away with both the food and the service!!"
• "From our starters to dessert we couldn't fault anything it was delicious."
• "The whole meal, starters, main course and dessert were excellent!"
• "The meal itself was absolutely gorgeous."
• "The food was also amazing and I couldn’t believe how affordable this deal was for what we received."
• "The food is excellent quality and delicious plus its always beautifully presented."
• "The food was delicious, had the best carrot cake l have ever tasted, the savouries were exceptional, the whole thing was very well balanced."

Cons:

• "The customer service was terrible, and made to feel like we was putting them out and disturbing them."
• "Bacon looked and tasted undercooked."
• "Had lunch there today I was very disappointed I had satay chicken it didn't taste of anything and it was really dry."
• "The only vegetarian food was cheese and pickle & egg sandwiches which were gone instantly leaving some vegetarians without any food."
• "Came here for a Sunday roast, all was delicious, especially the parsnips!"
• "The main was OK the cheesecake dessert was lovely but had Cummin on it which I found very strange."
• "Chicken chasseur was almost inedible."

Customer Service

Pros:

• "The staff are friendly and very helpful."
• "On a plus side the meal in the restaurant was Lovely so were the staff!!"
• "The chef made a point of going around each table and having a chat with customers which I thought was really nice."
• "All staff were friendly and polite our waitress especially was really polite and friendly nothing was too much trouble."
• "We were very well looked after by the lovely staff, even the chef came out to check our requirements."
• "The staff very attentive and the food excellent."
• "Very friendly and welcoming staff who couldn't do enough, especially Lisa at Reception."

Cons:

• "They then lost my deposit and accused me of already having it back, they were not happy to return it to me."
• "Incredibly rude receptionist."
• "Weather horrendous, customer service not too far behind."
• "The manager said 'oh well the cook is running late'. He was very rude and made our experience run late."
• "The staff were all unhelpful, snappy, and disinterested."
• "None bothered a smile, or were very chatty, even though I tried several times to engage with them."
• "The young lady serving Rudely cut us off when we asked politely (after 60 mins of waiting) for coffee with an angry response of 'we are short staffed'."

Ambiance and Setting

Pros:

• "Quite a spectacular setting for a high quality course."
• "It was an absolutely breath taking evening and the views didn't disappoint."
• "Bar and restaurant open to the public and situated on first floor providing magnificent views of the Gower peninsula across the Loughor estuary."
• "Beautiful lake, it has a Damn door leaving fresh sea water in and out, and around the corner is Llanelli Beach."
• "The club house is lovely and the lounge area upstairs was nice and relaxing a nice environment."
• "There's a fantastic view, a warm breeze from the sea in summer and a cozy glow from the log burner in Winter."
• "Club facilities good, very well presented restaurant and bar area - light and welcoming with great views over the course."

Cons:

• "On entering the restaurant I nearly actually melted, the temperature in there was uncomfortably warm."
• "It was ridiculously hot both times. No windows or doors open, in these Covid times."
• "Steam rooms were very wet and slippers soaked."
• "The Jacuzzi wasn't very warm on this occasion."
• "The spa is tiny. One tub, 3 steam / sauna / aromatherapy room. 2 loungers .... a very non private experience."
• "Communal changing rooms, no straighteners."
• "Toilets small and grubby."

Value for Money

Pros:

• "The food was also amazing and I couldn’t believe how affordable this deal was for what we received."
• "Good range of spa facilities considering it doesn't have a pool."
• "The prices are very reasonable and it looks Stunning inside it also has a very relaxed atmosphere."
• "Food very limited - typically blaming Covid and staff shortages but able to get some good sandwiches and beer."
• "The lunch was really tasty and generous portions."
• "The food is the best it has ever been. Presentation, taste and quantities, especially catering for a large number."
• "Food was tasty and well portioned."

Cons:

• "Would I go again definitely not."
• "The course was simply not playable."
• "Not a good day. Was looking forward to a massage which was double booked."
• "Very disappointing now with access to the small carpark being denied - particularly for the elderly and disabled who can no longer visit."
• "The food does not come with chips and they are £3.50 a portion."
• "Desserts were overpriced,2 had creme brulee which was straight out of cold fridge."
• "Sunday dinner was tasteless and the choice of veg in one mixed dish was very disappointing, roast potatoes weren't roasted!"