Address: Newport Retail Park, Seven Stiles Ave, Newport NP19 4QR, United Kingdom
Phone: +441633276654
Rating: 3.6
based on 157 reviews.
Customer Service
Pros:
"The staff were really helpful and helped me find somewhere to sit and to get my order."
"Service with a smile made my day."
"The Manager saw we were having difficulty and called us over and took our order."
"Would like to mention Julie, she is doing amazing job, makes feel customers always welcome to a store."
"The lady in charge was so helpful, she could see I was on crutches so told me to take a seat & brought everything to me."
"Genuinely thank you very much staff."
"Really friendly staff. Great customer service."
Cons:
"Absolutely disgusting lack of service when ordering ask for large fries I might as well asked for small asked for sauces when I ordered my box of 20 nuggets got only 2."
"When asked where my order was the young girl just shrugged her shoulders at me, didn't care about customer service."
"The manager who was on this morning at 630 on the 13/01/2023 was absolutely shocking I gi there every day before work and she was Rude to customers."
"Came in to store on Easter day the food took nealy 20 minutes to come out and the woman who was on front of store at lunch time was completely rude and useless."
"Staff are so rude, they don't want to help at all especially when the mcdonalds app goes wrong they just say its nothing to do with them."
"The staff we so rude, and when I spoke to the manager she was trying to blame me for it."
"RUDE!!! Drive through lady on Friday was rude and abrupt."
Order Accuracy
Pros:
"Brilliant Maccies this one!! Million times better than the one at the Coldra!! Never get an order wrong."
"I've gone through the drive thru twice, had to wait in a bay both times but the food has always been right and hot."
Cons:
"Apparently incapable of getting an order right."
"Waited 20 minutes for an order, with other ppl getting served before me."
"We got all of our burgers cold, most of them with burned meat and bread."
"Food was delivered cold."
"Made my order... just basic cheeseburger and fries. Arrived home NO burger in the bun!!!!!"
"Always items missing from the delivery, nuggets last time and no fries this time."
"unpleasant staff they missed one of my mcchicken sandwhich meals."
Cleanliness
Pros:
"Very clean,staff lovely and helpful food good."
"The place was clean and the rest of the staff were pleasant."
"It's kept clean and tidy."
Cons:
"This place has gone down hill. Place is a mess."
"Very dirty, broken seats, men's toilets dirty and all broken facilities."
"Place was a mess, rubbish piled up on the bins and every table, floors covered in mess."
"The place is a dirty unorganized dive."
"Tables not clean either."
Facilities & Accessibility
Pros:
"This one has lots of table level power points & USB points on the wall which is great. Lots of free parking, 24hr drive thru. Excellent disabled access."
"Also has a spacious car park."
Cons:
"Parking next to the restaurant is limited and access can be blocked by the drive through queue -- this holds back one star."
"Location let's this McDonalds franchise down. The Drive through restricts access to the car park if there's more than 3 vehicles in the queue."
Technology & Ordering System
Pros:
"The name speaks for itself and now with the quick order and pay much easier."
"Somewhat recently refurbished to a new design concept, love being able to order on my phone and have it brought to my table."
Cons:
"No positive comments regarding the technology and ordering system were found."
"Screens to order food yourself are in the entrance which also block passage to the order point."
"Service too slow nowhere to wait for your food because of the new computer system in place for self-service."
"The new mcdonalds serve yourself system isn't working."
"This system appears to have been designed by 3 year olds and set up by 5 year olds. Everything about it is wrong."
"New system is a nightmare. Used to be a big mcd fan now I try to avoid it."
"Terrible design for a restaurant, remove the horrible order screens and bring back humans!"