KFC Bristol - Hengrove Leisure Park Reviews Summary

Customer Service

Pros:

• "Staff are friendly and welcoming."
• "Fantastic customer service, very friendly and helpful staff."
• "Ignore the whiney cow that can in just before me. Staff are so funny and kind it made my day."
• "Best drive thru in Bristol when there good people running it, food always fresh."
• "The service was excellent and quality was excellent as well."
• "Always friendly and quick here at this KFC and I have always got what I’ve ordered from this branch."
• "Although the service was extremely slow and chaotic when i went to place a large order, i was impressed by a senior staff members approach to some of the quite rude members of the public, she was polite, fair and resumed order as quickly as possible."

Cons:

• "All 3 members of staff I interacted with were rude and unhelpful!"
• "The staff didn't get the order right I told them twice but still got it wrong."
• "The staff are not very welcoming or helpful."
• "Staff on drive through are too quick to take order and don't listen."
• "The staff can be quite rude, and they don’t always give you exactly what you ask for."
• "The staff are rude and will not give any customer service."
• "Ride staff who look as though they need strong guidance and management as the system is wrong for decent service."

Cleanliness

Pros:

• "Restaurant was allowing customers to sit in and ear, the restaurant was clean and tidy."
• "I personally think this is one of the better KFCs. It was clean, tidy and the service was good."
• "The premises are clean with both inside and outside seating."
• "This KFC has had an amazing makeover. Its clean, tidy and fresh."

Cons:

• "Absolutely disqusting filthy food."
• "Totally disgusting and the worst KFC ever, cannot believe how they can continue to open for service."
• "Tables were dirty, even though there were at least 6 staff members in the front with almost no orders."
• "The place is run down and filthy, rubbish littered all over the place with not one clean table in sight."
• "Oustsisde the restaurant, there were rubbish everywhere."
• "The car park was filthy with rubbish strewn around every single bin."
• "Popped in for food and went to toilet before ordering. Toilets were absolutely disgusting."

Food Quality

Pros:

• "We both really enjoyed the Teriyaki burger."
• "Order was all there and very tasty."
• "Food was hot, tasty, chicken very moist, not over cooked."

Cons:

• "The chips were awful, it was so dry it felt like chewing on hay and were not fresh."
• "Chicken is almost always burnt and tastes disgusting."
• "Chicken looked as if it had been kicked around the kitchen a couple of times."
• "Chicken was dry, batter was tough and greasy. Chicken didn’t taste fresh."
• "The chicken has soggy batter and was really dry on the inside."
• "The chicken was slimy and raw, the chips were limp, soggy and actually a bit burnt."
• "Food completely over cooked dried out and tasteless. Basically inedible."

Order Accuracy

Pros:

• "We got exactly what we had ordered."
• "I bought 10 pc bargain bucket, got home and found the order was wrong, I went back and spoke to them, and the staff went out of their way to put it right, + they put some extra in."

Cons:

• "On Saturday we ordered through the drive thru, got home to find there was NO fries with two off the meals."
• "Called in for a takeaway. Got home and order was wrong-again."
• "Ordered the 80 popcorn chicken for £10 deal. It arrived in a surprisingly small box... Total count was 50 bits of popcorn chicken."
• "Everytime you visit this resturqnt theres some type of issue the dont even pick up the phone to receive complaints of food missing."
• "When you order for delivery they mess up the order nearly everytime."
• "After receiving the wrong order I went in to talk to the manager and he said he didn't have time to put the order right."
• "Items missing from our order."

Management and Staff Behavior

Pros:

• "Best KFC I had in the last 10years!!!"

Cons:

• "Why does the management not manage this chain, it's ridiculous."
• "Manager and staff are rude. Rang them up to tell them I was missing a burger after getting home. To be called a racist and then put the phone down on me."
• "The manager Aidan is a poor manager he need to be trained probably."
• "Think you need a manager that can organise and run your store sufficiently."
• "This store needs one big shake-up and get all new staff and managers who can do the job because its giving KFC a bad name."
• "Great customer service, only thing is the management is the problem."
• "Literally every time we go to this branch something with our order is wrong."