McDonald's Reviews Summary

Cleanliness

Pros:

• "The food here was amazing, was freshly cooked, and tasted delicious."
• "The restaurant itself was clean and tidy."
• "The store is clean as well."
• "Very clean and tidy. Plenty of seating upstairs and downstairs."
• "Top marks for vigilant cleaning regime each time a customer left."
• "As far as McDonald's go this place is actually really nice in terms of the inside, very space and order area is quite large."

Cons:

• "The place was filthy, bins overflowing food waste on all tables not a single clean surface."
• "The cleaning seems a bit sloppy and the mop they use smells like a used nappy."
• "Floor was visibly dirty with big streaky stains."
• "Every table had rubbish on it and the floors were sticky underfoot."
• "It's always disgustingly dirty I've never been able to find a clean table the whole time this restaurant has been open."
• "Place is quite dirty and chaotic with a very disorganised ordering system!"
• "Always full of people living on the streets asking for money to buy coffee or asleep on most of the tables."
• "The place is filthy, and a lot of homeless and asking every person inside if we have change."
• "Tables filthy."
• "Probably the most dirty, discussing and busiest Mc Donalds in Bristol."

Staff and Service

Pros:

• "The team were great and got it all spot on, hot and offered help to the table despite it being a mental busy lunch time with orders coming thick and fast."
• "Staff works hard and they try their best at all times."
• "All staff were super friendly."
• "The staff were friendly and helpful."
• "Food service was lovely, staff lovely."
• "Staff members were very pleasant and seemed very well integrated into the community."
• "The staff members here are always very friendly, helpful, and sincere."

Cons:

• "I had the displeasure of dealing with 'Max', the shift manager. My food took 22 minutes to serve and arrived cold."
• "Sometimes the staff can be undermanaged and slow."
• "Most of the staff seem to just be serving the deliveroo people."
• "Terrible service. Impolite manager."
• "Customer service by security is appalling for paying customers."
• "Staff failed to give us a few things that we ordered."
• "The beverage maker was handling the cups with her fingers inside the rim."
• "Member of staff looked at are order a number of time and still did nothing with it."
• "An overweight lady with dark, short hair and a gentleman with dark hair and beard were extremely aggressive and rude."
• "The manager (or the staff member) said that has nothing to do with the restaurant in a rude and condescending way."

Order Accuracy

Pros:

• "We ordered for 9 people in one go, and this is one of the only McDonald's we have been in that the whole order was correct when we received it."
• "My order is always right and if there was something wrong, I politely approach and it is fixed promptly."
• "Even when it's heaving you'll have your food in a few mins, good stuff."