KFC Bristol - Union Street Reviews Summary

Food Quality

Pros:

• "The food was great and my client said it was delicious and they wanted to come to this KFC again!"
• "The food are prepared hot and fresh too."
• "The chips are probably the best franchise chips I've tasted."
• "The food I ordered - a £1.99 KFC snack box, which was brought out to me with a speedy response, the chicken was cooked well, coupled with some lovely fries."
• "BEST. SERVICE. EVER. Believe me this is NOT me being KFC deprived. I frequent this KFC too much and the service as always been mediocre but it is the only halal one. BUT TODAY. THE FOOD AMAZING. Flavors. THERE. Freshness. THERE. Served piping hot. YES."
• "Food was piping hot and delicious."
• "The chicken here is lovely."

Cons:

• "The hot wings tasted strange, I do hope they change the fry oil because I can taste the dirty oil."
• "As for the food, hardly edible."
• "Not good, chicken was dripping in oil and all 10 pieces were from a very young bird, very small mostly bones hardly any meat."
• "The burger wasn't hot enough to melt the cheese."
• "The food itself was cold. Burger was dry and stone cold."
• "Absolutely disgusting! First of all the food was stone cold!"
• "The chicken itself was bland and tasteless."

Service

Pros:

• "Service is quick, and seating is plentiful, with lots of space both downstairs and upstairs."
• "Staff was great and helpful."
• "Large resturant and although busy staff are quick to serve you."
• "Great place to eat! Fast service with friendly staff."
• "The staff here are friendly, quick and professional."
• "Quick, polite and friendly service."
• "Staff are polite, friendly and fast in my opinion."

Cons:

• "The Hengrove Restaurant is the worse that I have visited. The crew is too slow; and if you order by Deliveroo, Uber Eats, forgetting your food. It will arrive in more than 2 hours."
• "Staff are rude, abrupt and just sort of grunt at you when asking questions."
• "Seemed overstaffed for the number of customers being served yet they still took 40 mins for my order."
• "Worst kfc experience firstly the women taking order was rude and slow then took 15 minutes for our food to be taken and women who gave us the food was rude."
• "The staff today was really unfriendly and mean because I couldn’t get what he was saying."
• "Very rude staff, awful customer service."
• "Staff are so rude is like they do not care I was being served and she was chatting to a friend behind me."

Cleanliness

Pros:

• "Most of the time the seating areas are clean/hygienic."
• "Their Shop was very clean and spacious."
• "On a positive note the store was clean and spacious."
• "Extensive regular cleaning could also be seen done by staff."
• "Good social distancing measures are in place here."
• "Food is mostly great but sometimes I’ve had some bad chips and some bad wings as if they have been overcooked or if they’re old."
• "To anyone American: well worth a visit as KFC tastes so much better and healthier here than in our US counterparts!"

Cons:

• "There were flies flying around."
• "This branch was absolutely disgusting!!! Toilet facilities gross, dirty stank and had no locks on the doors."
• "Tables were dirty and looked as if no periodically cleaned."
• "This KFC restaurant is filthy, the manger is very rude."
• "The inside is so dirty, and chicken is dry."
• "The cleanliness of this KFC is also very poor."
• "This place is disgusting, dirty, sticky tables, seats, toilets!"

Facilities

Pros:

• "There's a disabled toilet downstairs too."
• "Plenty of places to sit."
• "Food is great and the one on Union Street is halal too."
• "Toilets available."
• "Staff were really helpful and friendly with my disabled client and accommodating with downstairs seating."
• "Their best burger is Zinger burger!"
• "No complaints for KFC Union Street. Been going there regularly since last year because of work Corn Street around the corner."

Cons:

• "Always queues it doesn't seem to matter what time of day there is always a queue in this place."
• "The disabled use lift was, ironically, disabled and were expected to use the stairs."
• "The toilets are upstairs so would be problematic for a disabled person as I don't think I noticed any downstairs."
• "One side of the restaurant only had tables but no chairs."
• "The disabled use loo was full of cleaning equipment front to back."
• "Worst toilets I have ever come across in a KFC."
• "Disgusting and filthy toilets!!!!!"