McDonald's Reviews Summary

Customer Service

Pros:

• "Nice atmosphere, good customer service specially by one of their staff Shipa."
• "All staff members have always been extremely polite to me."
• "The workers in the last window sorted the issue."
• "It was a great experience, the staff were charming, and the drive through staff helped me out with my array of condiments."
• "The member of the team who delivered my order was very polite and friendly"
• "The young man who served my was extremely polite and would have been willing to get me sauces etc"
• "A member of staff helped me to a table and sorted a high chair for me. Sometimes the little things mean so much."

Cons:

• "So poor service from the duty manager Miha."
• "Would give zero stars if I could after speaking to Anna on the phone, she was extremely aggressive."
• "Rubbish customer service and left now feeling robbed angry and Hungary."
• "Really bad service. Asked for sauce and didn't receive. Also had to ask for the fries that were included in my order."
• "Wasn't impressed with staff I ordered in person in the restaurant."
• "Bloke behind the tills was rude to his staff in front of customers was very unprofessional and he walked away and carried on saying things about the member of staff."
• "Fran who says she is a manager doesn’t really know what she’s doing at all, very rude and aggressive on the phone."

Food Quality

Pros:

• "Food is OK, international one."
• "The food tastes better, the service is fast, the place is all spic and span and the staff is kind and helping."
• "Food is great as you would expect from McDonald's"
• "The food is good and the restaurant and toilets are clean."
• "McDonald’s Chicken wraps beats KFC chicken hands down."
• "These were literally some of the best constructed burgers I’ve ever bought from Mcd’s."
• "Food is as you would expect for McDonald's. Ability to order and have the food brought to you, drive through or the old fashioned way."

Cons:

• "I will not recommend such bad quality food in terms of nutrition value."
• "They mess up your order all the time even to a point that you might get something completely different to what you have ordered."
• "Food is always cold, once it has been hot, never got any milkshakes available."
• "went here to get a meal for my family my daughters grilled wrap happy meal had a hair in her food they didnt really care just replaced the wrap baring in mind i said the burger bun was stale and rest food was cold like it was yesterday disapointed."
• "Cold and stale French fries and the burgers weren't much better."
• "One of the worst McDonald's I've ever eaten. Had a special - a meat and cheese feast and it was awful."
• "Food cold drink not even up to the fill line refused to serve me what I was asking for even though for a change it was in stock SHOCKING CUSTOMER SERVICE."

Cleanliness

Pros:

• "The place is kept clean inside and out."
• "Always spotless at 8pm Mondays when I visit."
• "The food is good and the restaurant and toilets are clean."
• "Cleaner than most McDonalds, service quicker than expected."
• "Busy shopping centre McDonald's. Due to sheer numbers of customers you may have a little bit more of a wait for your meal. Toilets and eating area are usually kept very clean by attentive staff."
• "nice clean mc donalds with drive thru. plenty of parking."
• "I havent been into this McDonald's for a few years as i no longer live in bristol. Today we had lunch in there and its by far the best one ive been too."

Cons:

• "On entrance I've seen 2 rats wondering about."
• "The place is a bit dirty."
• "One if dirtiest McDonald's I've been in..."
• "Service was okay early Sunday morning. Tables outside filthy, had to go home after visit and change shirt as sleeve covered in ketchup from dirty table."
• "The seating can also vary depending on whether or not the tables have been cleaned and how busy it is."
• "I was disappointed by the overall cleanliness in not just this one but in most across the chain."
• "The place is a bit dirty."

Service Efficiency

Pros:

• "Decent little stop when looking for some late night food to grab as its 24hours, never too busy or too long of a wait every time I have been there, staff don't ever seem to mess up the orders like most other McDonald's which is a bonus."
• "Thanks McDonald's for the pipe of a straw u have changed too great service out here great MCDELIVERY got are order within 20 mins after ordered placed and that's thanks to the delivery driver."
• "Served quickly and safely."
• "Staff worked hard and kept the cars waiting on the move, you weren't stationed for over 2 minutes."
• "Drive thru is pretty quick and when you can go in store the service is generally very good."
• "Great Restaurant located just on the entry to a big shopping center. Friendly staff. Food is served very quickly."
• "My meal was ready in good time."