Motor Range Reviews Summary

Customer Service

Pros:

• "Leighton explained what was available to me & what cars would be the best potential purchase without being pushy."
• "Nick's time and he made the whole process very smooth and easy."
• "A very big thank you to Kevin Sherlock and Rebecca."
• "John who couldn't do enough to help us, the car was great and a good price too."
• "Jason came over and asked if we needed help and left us alone for a bit to look at the cars we like first which I liked."
• "Brilliant service from Nick B at motor range, he was exceptionally patient, professional and friendly."
• "Our salesman John Wilson was amazing, so attentive and really informative. Not pushy at all and really such a nice guy to do business with he went above and beyond to help us out."

Cons:

• "We left soon after feeling disgusted with our treatment."
• "Chose not to go through with the purchase as just felt a little pressured."
• "Spoke to motor range again about it and was promised a call back: never happened."
• "When my partner and I arrived, I was told by security that the staff were leaving early even though we had booked an appointment."
• "Terrible experience, went in hopeful as I had seen cars I wanted online, was served by a condescending salesman."
• "None of the staff seemed to be interested in helping me, arrogant and bad attitude."
• "Really disappointed with my visit today."

Vehicle Quality

Pros:

• "The car was absolutely immaculate on collection day, serviced, mot, warranty and ready to roll on time."
• "There's a large selection of vehicles to choose from. Definitely worth a visit if you're looking for a new used car."
• "Incredibly happy with the purchase of my new BMW."
• "The car looks brand new."
• "Car was very tidy, well pictured and described. It's a great bit of kit for a good price."
• "The vehicle was in very good condition and is perfect for our needs."
• "Love the car I bought here and the process was easy with no pressure. Had two tyres changed for free as well."

Cons:

• "Definitely would not go back or recommend going here, sales are great but the mechanics and the actual cars are badly repaired and not road worthy with non genuine MOTs."
• "I've bought a 2019 plate van, almost 12 months ago and after the 3 months of warranty I had only problems, parking sensors not working, esp, abs and now even oil leaking."
• "One wouldn't even start! One had a serious oil leak. Another had a whacking great cigarette burn on the passenger seat."
• "First week of having the car it kept setting itself to anti theft mode."
• "Their cars are dirty. First time I looked at a Kuga and it was disgusting inside, certainly not ready to view as needed a clean at least."
• "Cars are not properly checked as a result the car I purchased broke down after 8 month from purchase due to cracked DPF!"
• "The most serious issue with the car is that the doors open while the car is moving."

After-Sales Service

Pros:

• "Great service from start to finish and was Christmas Eve."
• "Fantastic service! Jason was amazing, knowledgeable and really helpful."
• "Jason roberts helped us mostly and he was great, didn’t make me feel out of my depth and explained everything and even offered any help after purchase."
• "Paul in the service department acted quickly and supplied a replacement for a missing parcel shelf within 24 hours."
• "Thanks to Rob my experience at Motor Range was stunning. I set up a test drive and was surprised that I was given an hour to get a proper feel for the car before taking it back."
• "Had a great experience financing a car here, staff are all really accommodating, friendly and professional, have no issues with the car and everything went smoothly."
• "Jason had it all valeted, filled with petrol, taxed and helped me with the insurance."

Cons:

• "Great experience when purchasing but things fell apart when we suddenly had final demand for Road Tax from DVLA."
• "The main issue is my finance settlement on my part exchange vehicle has still not been cleared after 14 days."
• "I would not recommend purchasing car with them due to incompetent after sale service."
• "The customer aftercare was shocking appointments/agreements made were not honored."
• "service desk staff inept, won't allow you to talk to the mechanic, didn't provide repair documentation five days of calls to politely ask. very poor"
• "We bought our vehicle from motor range and they also sold us a 2 year warranty on the car... We had an engine issue with the vehicle and when we took it to be fixed the warranty company said they wouldn’t cover it."
• "I was refused a courtesy car as it’s not company policy, apparently."