Carbase Lympsham Reviews Summary

Customer Service

Pros:

• "Great service! Second car bought from Carbase now. Thanks to Josh and Steve for an amazing quality car with all the technology one could want!"
• "However, salesman Will went out of his way to sort the issue and we were able to test drive the vehicles in no time at all."
• "Visited Lympsham branch for my new car today. Had the absolute pleasure of dealing with Ray and Steve who took me through everything I needed for the sale."
• "Had to travel three hours to view my vehicle but given the whole process I was determined to get there."
• "The young man Joshua who dealt with us was brilliant, no car sale pressure, friendly, very helpful, and nothing was too much trouble."
• "A great experience everyone very friendly and very helpful no high pressure sales tactics but help when needed."
• "I would strongly recommend to anyone considering these guys."
• "Visited Lympsham branch for my new car today. Had the absolute pleasure of dealing with Ray and Steve."

Cons:

• "I’ve changed this review to one star as the response Carbase left to this review was full of promises that customer service would contact me and they never did."
• "2 emails have been sent to their given 'complaints' email over the last 2 weeks, and not even as much as an acknowledgement has been received at all from them."
• "What in the WORLD has happened to customer service?!"
• "There was an issue with the navigation in the car which has still not been resolved. You can't get through to anyone at the dealership on the phone to resolve the issue."
• "I’m really disappointed in this company. Sales team were great at selling the car, but a few days after purchasing I’ve had problems, trying to get hold of anyone is impossible."
• "Sold me a dangerous car – I do not recommend. Like many others my experience has been awful."
• "Took our car in for an MOT today and got charged an extra £29.99 for a sanitisation kit. Firstly we were not informed of this extra charge."
• "Just rang up to enquire something and the lady who spoke to me laughed down the phone to me which I thought was very rude."

Quality of Cars

Pros:

• "Great company. Great staff!"
• "Had to travel three hours to view my vehicle but given the whole process I was determined to get there."
• "Brought a car from Carbase yesterday and the young man Joshua who dealt with us was brilliant."
• "I saw a car that I liked but it was in Bristol so they transferred it over to their Lympsham branch and took just a few days."
• "Good choice of cars clean and tidy worth a visit."
• "Went in to test drive a car today and drove away with it same day, everyone working was so lovely."
• "Fantastic customer service, they were really helpful, Dimitrios, Steve and Mike in particular made us feel so welcome."
• "The car I bought from them is absolutely great though."

Cons:

• "On owning the car for nearly 6 months and looking through the service schedule it was clear they missed some items that were supposed to have been done."
• "They also seemed very pushy and then very uninterested when you don’t want to buy any extra things like GAP insurance."
• "NEVER BUY A CAR FROM CAR BASE. they are dishonest, misleading and sell vehicles with huge underlying problems."
• "The cars are not cleaned before collection and they will try to distract you while they add on ‘cover’ that you a) haven’t asked for and b) won’t be able to claim on."
• "I’m really disappointed in this company. Sales team were great at selling the car, but a few days after purchasing I’ve had problems."
• "Sold me a dangerous car – I do not recommend. Like many others my experience has been awful."
• "Please beware of this cars you possibly will buy a broken car!!!"
• "Can it get any worse?! Well it's been 2 and a half weeks since my partner's 1 star review of Carbase Lympsham and we STILL have had no phone call from Carbase."