Cars2 Nissan Huddersfield Reviews Summary

Customer Service Experience

Pros:

• "Great service from a very nice and helpful sales representative."
• "Lewis at the Huddersfield store looked after us. He gave us all the information needed to get started with the new car, very friendly."
• "First rate experience, from going to 'have a look' and Sunny finding me a perfect car, to Lewis's expert handover."
• "Bought a car from James who was knowledgeable and very professional."
• "Absolutely brilliant service. Jake and Lewis were amazing. Answered all our questions. Weren't pushy. So patient."
• "Had a great experience dealing with James. Lewis completed the handover and made the transfers of my old and new car very easy."
• "Friendly and professional staff, particularly Lauren who was very helpful, informative and always on hand to answer any questions."
• "From the Franchise Manager Chris Brown (very helpful) on initial contact to the handover with Lewis Stead (very knowledgeable and took his time explaining everything)."

Cons:

• "First, a car sale was agreed and signed for, to be informed the next day the car had in-fact been sold to someone else."
• "I would not recommend anyone to buy fromCars2. Toby(salesman) showed me higher spec. Car’s photos and lured me to put deposit on the car and afterwards tried to sell me lower spec car."
• "Worst car company i have ever used, absolutely shocking. Tried to blackmail me, an now i have faults on the car they want £20 for a curtosey car."
• "Lewis was amazing doing his handover but Jake in the other hand would let me know that I need to be in here so wouldn’t arrange the delivery car."
• "Appaling customer service, arranged a test drive. Turned up but no record of my booking!"
• "very poor. Initial service from sales was ok purchesed and ordered new car on Saturday was talked into taking out a pcp as nissan were giving a contribution towards a pcp deal."
• "I’ve bought 3 new cars from the Huddersfield branch . To go back to the same garage and see the same faces means a great deal to me. It’s always top service with no pushy salespeople and only the best advice."
• "I’m giving 2 stars for my experience, buying the car was good as we got a brilliant service during the purchasing time."

Product Quality and Reliability

Pros:

• "I Can highly recommend both Nissan as a brand and Cars 2 for the purchase experience. No over use of jargon, and everything explained clearly."
• "I am very happy with my purchase. Thank You."
• "On a positive the Nissan car itself is really good."
• "Just purchased my new Nissan Juke Hybrid from Cars2. Dealt with by Sunny and Lewis who were extremely courteous, friendly and efficient."
• "Recently bought Nissan Qashqai from this dealership, I was amazed by the customer services, specially their sales executive Lewis Stead was really a good person."
• "Great experience here, Sanam made the whole process easy and personable. It never felt like a hard sales pitch and the communication whilst waiting for the car to arrive was brilliant."
• "I’ve bought 3 new cars from the Huddersfield branch . To go back to the same garage and see the same faces means a great deal to me. It’s always top service with no pushy salespeople and only the best advice."
• "Just purchased my first ever new car from Nissan cars2 Hudderfield great price great service & a first New Car Sale for Lewis who gave us excellent service from start to handover well done Lewis we love our new qashqai."

Cons:

• "Everything was good until the car's clutch went. The car had been driven 1500 miles."
• "£95 + VAT to do a diagnostic test to find out if there was a chance that it might be covered under the warranty."
• "As I was expecting, the extended warranty that was offered does not cover such thing."
• "I bought a Nissan Juke from James and Amy. I have a problem with it. I have made 6 phone calls, and no one has bothered to phone back."
• "They booked it in to be looked at a few days later. Now in receipt of the manual, we could see that the light was an indication of a problem with the emissions."
• "I’m giving 2 stars for my experience, buying the car was good as we got a brilliant service during the purchasing time. We wanted to pay extra and buy a car from a dealer so we know it’s mechanically good.. a month after getting the car I started having battery problems and got AA out to jump start and they informed me that the battery is faulty."
• "This Car2 Huddrefield showroom take the deposit of £500 for Nissan Ariya new car then inform car can't be deliver in time and will be delayed to June 23."
• "Just purchased my new Nissan Juke Hybrid from Cars2. Dealt with by Sunny and Lewis who were extremely courteous, friendly and efficient."

After-Sales Support and Service

Pros:

• "The aftersales team have been brilliant. Customer service that makes you happy to go back. Nothing is too much trouble for them and the biggest thing for me is they do what they say they will, in the time they’ve set."
• "I have always had a really good experience&relationship with the staff at Cars2,Nissan,all of the staff are absolutely amazing&Toby who has dealt with us from the start is lovely."
• "From the Franchise Manager Chris Brown (very helpful) on initial contact to the handover with Lewis Stead (very knowledgeable and took his time explaining everything)."
• "Recently bought Nissan Qashqai from this dealership, I was amazed by the customer services, specially their sales executive Lewis Stead was really a good person."

Cons:

• "No courtesy car available in the meantime."
• "I would not recommend anyone to buy fromCars2. Toby(salesman) showed me higher spec. Car’s photos and lured me to put deposit on the car and afterwards tried to sell me lower spec car."
• "Worst car company i have ever used, absolutely shocking. Tried to blackmail me, an now i have faults on the car they want £20 for a curtosey car."
• "I bought a Nissan Juke from James and Amy. I have a problem with it. I have made 6 phone calls, and no one has bothered to phone back."
• "Buying a car from there. Left messages to ask to be called back twice as the salesman I wanted to speak to was busy, calls not returned."
• "I’m giving 2 stars for my experience, buying the car was good as we got a brilliant service during the purchasing time."
• "This Car2 Huddrefield showroom take the deposit of £500 for Nissan Ariya new car then inform car can't be deliver in time and will be delayed to June 23."
• "The service was shocking from start to finish to be fair the female sales advisor was the only plus."