Joy King Lau Reviews Summary

Food Quality

Pros:

• "Really good dim sum for the money (authentic Hong Kong taste)."
• "Service was fast and food was delicious."
• "Delicious and affordable dim sum and dinner."
• "Food has consistently been top quality."
• "The food was probably the best Chinese food I've had."
• "I absolutely loved all the dimsum, all absolutely deliciously - especially the black bean spareribs was so juicy and tasty!"
• "The food was the highlight of the place as everything we ordered was of very high quality and it was delicious and authentic."

Cons:

• "The food really wasn't great."
• "First, food came in small portions, which was not worth the price."
• "Food is absolutely average and you can find much better elsewhere."
• "The main disappointment though was the taste - very bland, underseasoned."
• "The food they served I could have got from M&S microwave meals."
• "The food was dead awful. Ho fen was incredibly starchy and salty."
• "The food we were served came to us raw."

Service

Pros:

• "Service was good overall, and we appreciated the fact we got a table for 8 when there was only three of us."
• "The service was quick and friendly."
• "The service is prompt."
• "Service was good and servers were prompt to refill the teapot without asking."
• "Pleasantly greeted. Very friendly staff and clean the table between starter and main."
• "The staff are friendly and served us with a smile, which was nice."
• "Staff were friendly and helpful."

Cons:

• "The waiter was extremely rude during payment."
• "But the service was icy cold."
• "The service is disgusting and the waiter had no manners."
• "Unfortunately the service was extremely slow, customer service was poor."
• "When we refused to pay the service charge, we were screamed at until we finally stood up and left."
• "The new staff at this establishment are rude, abrupt and don’t even know nor care to understand what they serve."
• "The staff were really ignorant and dismissive."

Atmosphere

Pros:

• "The atmosphere was nice but the table was a bit wobbly."
• "What the restaurant lacks in atmosphere- it is quite brightly lit - it makes up for in very tasty food!!"
• "The ambiance was perfect..."
• "Nice atmosphere."
• "The restaurant had a soothing easy listening music playing this time."
• "Joy King Lau is located in a very old building in Leicester Street, Chinatown. Very authentic."
• "More important the place was clean and comfortable."

Cons:

• "It seems to now just be a production line machine atmosphere."
• "The restaurant feels a little strange with new staff and less decorative."
• "The modern Chinese pop music seemed tacky and tasteless."
• "The place is actually really ugly and felt like a factory with dirty tables and people being rushed in and out."
• "No other complaints besides that."

Value

Pros:

• "Fairly cheap and good."
• "The prices are very reasonable for London."
• "Certainly one of the best dim sum places there is to be found in London!"
• "Staffs are polite and the price is reasonable."
• "Great value for dishes this delicious."
• "The price is reasonable."
• "Food was reasonably priced."

Cons:

• "Bill came to over £60 for two for lunch and they had the nerve to charge 10% service."
• "Rice was overpriced - £4.5 per portion which was very small."
• "It was as expensive as anywhere else in LONDON so the food was not cheap."
• "The place is overpriced but it’s to be expected as they are in a major tourist spot."
• "Prices were high for 3 pieces of dumplings/buns."
• "£51/head is not worth it!"
• "They made us pay £81 pounds for 3 plates of dimsum and 1 bowl of chicken corn soup. That’s too much!"