McDonald's Reviews Summary

Customer Service

Pros:

• "Was really impressed VERY friendly staff, clean surroundings and food was hot and very tasty."
• "Their professionalism and commitment to delivering a top-notch service were truly commendable."
• "The staff are so friendly."
• "Service was fair considering the dinnertime rush."
• "Harvey sorted it for us. Great customer service from a young man."
• "The team members were attentive, efficient, and displayed a genuine dedication to customer satisfaction."
• "The manager is welcoming and spent her time chatting to us about their upcoming charity project which is a great cause for the local children."

Cons:

• "Yet again visiting, no manners or thanks, or even slightest acknowledgement when passing my food."
• "Terrible always get something wrong. Foods is usually cold. Always queuing for long periods. Staff don’t care and are rude."
• "After pursuing the avenues via the online customer services they went back to the restaurant who then refused to refund. Shameful!!!"
• "The nights Manager/Supervisor is Rude and discipline staff in front of customers which is out of order."
• "Staff was nice and helpful."
• "The staff embarrassed me in front of all the people there."
• "Staff are rude too."

Food Quality

Pros:

• "Everything was a good temperature as if it were freshly cooked."
• "The place is clean and tidy. Food is hot and prepared really well."
• "The burgers were perfectly cooked, the fries were hot and crispy, and the drinks were refreshing."
• "Had a nice spicy vegetable wrap, fries were nice and fresh and hot."
• "Food was good though."
• "Overall night food is 100% better, warmer."
• "Service was fast and food was hot."

Cons:

• "When food arrived it was cold and dated 15 mins old already."
• "Worst McDonalds I've been to... it took 35 minutes to arrive, burger was stone cold and stale."
• "Freshness on days shift on average tends to be poor, for example chips tend be cold because they prepare to many ready for packing."
• "McSpicy - chewy flat chicken and a tough coating."
• "Cold burgers if you eat in."
• "The fries tasted like they had been sat there for an hour on the side, both burgers, was stone cold un eatable."
• "Been in tonight service was fast and food was hot but by the time we got halfway through our meal it was stone cold."

Order Accuracy

Pros:

• "The self-service kiosks were easy to navigate, allowing me to customize my order to my preferences effortlessly."
• "Very convenient location and they rarely get the order wrong."
• "Every staff is helpfull and always helps if your meal was orderd wrong."
• "The efficiency of the ordering process was impressive."
• "Used this place many times without major issues."
• "Told staff they were quick to sort out the issue."

Cons:

• "Constantly giving out the wrong orders or just missing items off."
• "Tables were filthy and staff stood chatting next to them."
• "Ordered cheeseburger happy meal, got home and no burger in bun just cheese and relish."
• "Very poor - managed to get the order wrong."
• "Why do they insist on changing your order status to 'Ready collect when it's clearly not??"
• "Went for a meal this morning and was only given half of my order."
• "Unfortunately, the order turned out to be incomplete."

Cleanliness

Pros:

• "Like the new look place nice and clean."
• "The place is clean and tidy. Food is hot and prepared really well."
• "The dining area was well-maintained, providing a comfortable and inviting space to enjoy the meal."
• "Staff are very covid secure and always seem to be wiping surfaces down."

Cons:

• "Always dirty, extremely slow service."
• "Cleaner must be short as they can't reach the top of the walls in the toilet area."
• "The car park here at Worksop McDonald's is a death trap."
• "The cleanliness and overall atmosphere of the restaurant were also noteworthy."

Experience

Pros:

• "Always a pleasant experience on any visit here."
• "Loved the layout of this restaurant as we could all sit round a table."
• "We're very modern in Worksop, we've now got computerized ordering machines in Macdonald's."
• "Came here on evening for on my daughters birthday. We all had a Decent meal."
• "In conclusion, I highly recommend McDonald's in Worksop for their exceptional service, high-quality food, and welcoming atmosphere."
• "All in all a really nice meal out with my family👪 🙏❤"

Cons:

• "It was not very busy which was nice and there were not a sea of uber eats delivery drivers standing around making the place look untidy."
• "It's McDonalds, we used the app to save time...it doesnt!!"
• "Went to your Restaurant Sunday 2nd Feb, sat in front of a group of 7/8 teenagers who immediately started throwing food at us."
• "The drive-through queue at this store was quite excessive and slow-moving."
• "Walked in to order food on the new tablets and then had to wait 26 mins for my takeaway food."
• "The design of the carpark means during peak hours the restaurant drive-thru customers block the road junctions."
• "Be warned McDonald's at Worksop will issue you with a parking tickets if you leave your car parked for too long."