Rehab Pro Sports Injuries & Wellness Clinic Reviews Summary

Professionalism and Expertise

Pros:

• "They do a fantastic job and are extremely professional."
• "He was very professional, and identified problem areas accurately. His technique was excellent."
• "Daniel was excellent and clearly knows his stuff. Would highly recommend."
• "Thomas is clearly a person that deeply cares about his craft."
• "The Rehab Pro team are professional, friendly and the clinic provides a range of therapeutic treatments."
• "Expert care and service. Very professional, personal and informative session from Thomas."
• "Thomas was incredibly knowledgeable, friendly and really put me at ease throughout the session."

Cons:

• "I don’t understand how this place is rated so high… I was extremely disappointed and sad I wasted so much money."
• "Worst deep tissue massage I’ve ever had. I can’t even call it a massage."
• "Thomas isn't registered with FHT nor has insurance & liability cover."
• "Please avoid this place or this therapist."
• "The room was cold and the therapist didn’t even put a towel on my back or anything."
• "Please be carefull and ask to see certifications. I took his word."
• "Mahdi as an employer should be investigated for hiring such individuals to treat members of the public. It is against the law Mahdi."

Customer Service and Booking

Pros:

• "Happy that I was able to book a session the night before for the next day, luckily there was availability."
• "The online booking was very straightforward and the clinic provided useful text and email reminders and directions."
• "Both the customer service and treatment you receive are the best I've ever had."
• "Friendly staff and easy to book via WhatsApp."
• "Great services the staff are friendly and you can easily book an appointment via the internet."
• "The booking process is really easy, and the communication prior to and following appointments is excellent."
• "Always a great experience and the clinic is in a handy location too."

Cons:

• "The place is nice however 80 minutes wasted of my life listening to someone giving life lecture and what other people should instead of focusing on my injury."

Therapeutic Outcomes

Pros:

• "Had several deep tissue/sports massage sessions and all were really good in helping recovery and improving performance!"
• "Had a Sports massage and can gladly say I will be returning as it has helped my recovery."
• "I was amazed with the results after one session. I was back playing golf within a few days of the treatment."
• "Following the sports massage, the pain stopped almost immediately and I was given exercises to continue doing."
• "Deep tissue massage was uncomfortable at the time but has relieved the problem considerably."
• "As soon as he had finished, I was relieved. That night I slept like a baby, and the day after, I felt as I had a new upper body!"
• "After my visit I've had a massive improvement with my injury."

Cons:

• "Severe swelling was present in my hand following treatment by Thomas over 2 months ago prompting a visit to A&E and Xrays."
• "I ended up in a lot of pain around my neck and back, with still a lot of knots around my shoulder and lower back."
• "I couldn’t even turn my neck around because of the pain… And it was not the usual pain you can get after a deep tissue massage that fixes knots and relaxes the muscle, it was proper pain, besides of me having some bruises on some of the points he pressed with excessive force… So so so bad…"
• "Now NHS physio has referred for an MRI scan."