Castle Bedrooms Ltd Reviews Summary

Design & Customization

Pros:

• "Gary listened to our ideas, talked us through some options and designed our perfect wardrobe! It is completely bespoke to us!"
• "Gary’s design was just what we wanted."
• "Gary created the design for us, we trusted him, and the work carried out has been of the highest quality."
• "Gary's designs were exactly what we were after and really utilised the space in the room."
• "The bespoke design service was excellent. All our thoughts and ideas were carefully incorporated into the design."
• "Gary designed fitted bespoke solutions for both our master and my daughters bedrooms."
• "The designs that Gary created for both our bedrooms exceeded our expectations and we were happy with the design as Gary included everything we had wanted."

Cons:

• "However, at just under 6 years, our wardrobe doors and headboard became faulty. The wrapped vinyl started lifting."

Quality of Service

Pros:

• "The builders were absolutely fantastic - didn't leave a mess, were polite, completed the build well within a day, and they did an amazing job."
• "The Fitters worked really hard, they were polite and friendly. Our wardrobes look well made and fitted really nicely."
• "The quality of the workmanship and attention to detail was excellent and I can honestly say that the finished product looks like it cost twice as much as it did - highly recommended."
• "The craftsmanship was of such a high quality I didn't care."
• "The fitted wardrobes and drawers look amazing, they are really high end, top quality."
• "The fitters, Marcus, Dan & Rik, were brilliant, very thorough, friendly and consulted with me during the installation."
• "The fitters were great, nothing too much trouble and they were friendly, polite, efficient and quick."

Cons:

• "Started promisingly and we were attracted by the 5 star google reviews, but, it turns out they are unprofessional and employ disingenuous, lying staff...."

Customer Satisfaction

Pros:

• "Highly recommend castle bedrooms and when we get round to doing the spare room I know exactly who I will be calling again."
• "I would highly recommend Castle Bedrooms. 5 star first class service from start to finish."
• "Absolutely fantastic service, from start to finish."
• "I would definitely recommend Castle Bedrooms."
• "Would recommend to anyone."
• "I would definitely recommend them and would be coming back."
• "I would certainly recommend them."

Cons:

• "Good product used, however ended up with wonky drawers. The material delivery was more than 1 hour late."

Professionalism

Pros:

• "Communication was great throughout, and the team arrived on time and were super professional."
• "The fitters, Marcus, Dan & Mickey were friendly and professional and completed the work with minimal disruption."
• "The company fitters arrived on that date exactly as planned. They were considerate, friendly, informative and professional."
• "The three man team were very polite, helpful and pleasant to have in the house."
• "The carpenters did an amazing job - lovely guys who were a pleasure to have in the house."
• "Gary has been fantastic from start to finish."
• "The team of fitters were first class and very professional."

Cons:

• "All in all thoroughly terrible service and unprofessional, lying staff."