McDonald's Reviews Summary

Service Quality

Pros:

• "Staff were patient and very hard working and remained polite in trying circumstances."
• "The manager who I spoke to was really polite and rectified the issue immediately."
• "Been today. Drive thru fast. Polite staff."
• "Very friendly staff and good food."
• "The staff were cheerful and efficient and the young man upstairs kept everything clean and tidy and was super helpful towards customers."
• "The two members of staff that l interacted with were smile, friendly and very helpful 😀"
• "Very helpful staff went to put my stuff into the bin and a person that work their said they would clear it for me."

Cons:

• "Customer service was non existence."
• "The staff were also quite slow."
• "When speaking to a manager he neither cared or disciplined his staff."
• "The behaviour of the staff was not as good as the other branches."
• "Staff just stood around chatting with no managers taking charge of them."
• "The manager had poor customer people skills, needs to go back to school."
• "Staff badly managed the amount of customers inside the restaurant."

Food Quality

Pros:

• "The Caramel Frappe Was Very Nice And I Even Dipped My Fries In It!"
• "the chips were hot"
• "Food was hot and delicious."
• "The big Mac burger was exactly as expected the salad was fresh and the coffee was spot on."
• "The coffee's rich flavor and perfect temperature made it a great companion for my journey."
• "Food was good and hot."
• "The food gets to you hot (but not too hot) and palatable."

Cons:

• "Ordered food from here, using the just eat app. The big mac was so dry, the chips delivered raw and cold, ordered 4 sauces for the chicken nuggets, not received."
• "The quater pounder cheese burger looked like it had been made up from two separate burgers."
• "Drive through was closed and was told to go in to order. Then had to wait 15 mins to even be noticed to place a order and have no apology."
• "Chicken Nuggets We’re Quite Soggy."
• "Had to wait 30 mins before food arrived... then when my food did arrive had 8 pickles in my big Mac despite asking for none."
• "Food was cold as per usual."
• "By the time I came to eat, my food was cold and the chips tasted horrendous!"

Order Accuracy

Pros:

• "This is one of very few McDonald's, to always get our order correct."
• "Drive through is also well run and pretty accurate with orders."
• "The service was impressively quick and friendly, making the drive-through experience a breeze."

Cons:

• "Ordered through just eat, when it arrived my order was missing both drinks and a mcflurry."
• "Mannings Heath made a mistake and sent two chicken burgers instead of two 1/4 pounders."
• "When we order there is ALWAYS something wrong or missing."
• "£50 order items missing came cold and wanted a plain cheese burger for the happy meal 4 pickles added!"
• "I must admit that this is another time I order food online and a few things are missing."
• "Second time in a row I've ordered with just eat and these cretins forget items from the order i paid in full for."
• "Always missing items in orders."

Cleanliness

Pros:

• "No queue, clean restaurant, really pleasant team members and well prepared, hot food."
• "Inside the building it is generally clean."
• "The store is immaculate."
• "Clean and well presented MacDonalds."
• "Clean place."

Cons:

• "To be honest whole restaurant was dirty even though the area manager was there."
• "Self service machine we're dirty and they was zero hand cleanse in the dispensers."
• "All the tables were dirty there was rubbish everywhere."
• "The floor downstairs was greasy and slippery."
• "Walked up the stairs the whole of the stairs and upstairs was greasy and slippery and upstairs was covered in paper towels old sachets and rubbish."
• "The whole place was a mess, no napkins, no pots for sauce, massive piles of sauce under the dispensers."
• "Any free space where you could sit was filthy, with ketchup and milkshakes spilt."

Facilities & Accessibility

Pros:

• "It is also a quiet area with free parking outside."
• "The location in tower park is handy as it is not exactly in the middle of the complex so you don't have the battle with parking."
• "Nice enough new restaurant, wheelchair accessible and with wide disabled bays and a lift to take wheelchair users or buggy's to the next level."
• "Their Covid-19 measures are as good as can be expected."

Cons:

• "States its a 24 hour Mcdonalds, but its never ever open 24 hours!!"
• "Very little parking, drive through accessed through incredibly busy car park."
• "Downstairs toilet is only for the disabled too, but this is not monitored so is open to abuse."
• "The carpark to get in is a nightmare since the Costa opened."
• "Not disabled friendly."