KFC Conwy - Llandudno Junction Reviews Summary

Service

Pros:

• "Place was really clean and the front of house lass, I think she's called Helen? Was super friendly."
• "Staff welcomed us and asked straight away what we would like."
• "The staff at KFC were super helpful and kind."
• "Staff are always helpful."
• "Really friendly staff from the girl outside in the cold taking my order for drive thru, through to the man where I payed and the man that served me with my food."
• "The VERY helpful lady on the till was taking orders AND making the food."
• "On Wednesday 6th September my boyfriend and I popped into KFC! Sebastian was serving us and was brilliant!"

Cons:

• "Slow staff, greasy food to the point it was dripping."
• "Staff looked completely fed up and disinterested."
• "Kfc staff in junction are the worst members of staff."
• "Staff were very unhelpful, it seemed like organised chaos!"
• "Very slow bad service customers where qued sideways as only one till in operation on far right caused confusion."
• "The worst service as always order is always wrong."
• "Absolutely disgusting poor service, poor food, poor cleaning."

Cleanliness

Pros:

• "Place was really clean and the front of house lass, I think she's called Helen? Was super friendly."
• "Stopped in after a long days works friday evening. place was impeccable cleanliness wise very relaxed atmosphere."
• "The place kept clean and attractive."
• "Really happy with this place, lots of safety measures have been put into place and the drive through is really quick."

Cons:

• "Food was lovely as usual and staff were polite but was disgusted with how dirty the place was food all over the floors and tables were dirty."
• "The kitchen was unclean, as was the restaurant."
• "Considering this place should be clean everywhere coz they sell food stay away from the toilets."
• "Tables were not cleaned and toilets were foul."
• "Absolutely disgusting hygiene in this place, bins are overflowing the tables & seats are disgusting."
• "The hygiene of the restaurant and car park was disgusting."
• "Not good, tables not cleaned with remnants of previous customers meals left on tables and the floor."

Food Quality

Pros:

• "Food was lovely as usual and staff were polite."
• "Food was as good as any KFC l have eaten at."
• "Food was best KFC we have had! Hot crispy tasty."
• "The chicken was very hot and tender, chips golden, gravy very hot."
• "Ordered the boneless banquet and couldn't fault it."
• "It's the best KFC in the area if you like your fried chicken like we do!"
• "Food is what you expect from a bargain bucket with decent chicken pieces."

Cons:

• "Cold food. Missing items."
• "Food was below warm and greasy."
• "Chicken red in the middle.. chicken in the sandwich tasted like fried oil."
• "The chicken was bone dry!"
• "The chips were stone cold and rubbery."
• "Soggy chips and chicken pieces. Husband said his burger bun was stale."
• "Worst KFC I've ever been to, chicken definitely missing ingredients and rubbery."

Order Accuracy

Pros:

• "Just reopened following lockdown. Used drive thru. Good, quick and accurate service and the good was hot and fresh."

Cons:

• "However we almost always have an item from our orders missing even when they are not busy."
• "Dissapointed first the order was wrong we got burgers they were changed for wraps."
• "Been Twice here to order food. Twice food missing from the order... ask the staff to check it.. they just looked at me as if I wasn't there."
• "The drive through served our 2 mighty bucket meals all mixed together in one bag."
• "Every singe time they have got the order wrong."
• "Order was wrong. Chips were stone cold."
• "We then got home to find that the chicken was pink and slimey."

Facilities

Pros:

• "Large car park. disabled parking."
• "Easy access from Conwy side or A55."
• "Lot of parking spaces as well."

Cons:

• "Bin had overflowed in the parking lot with rubbish blowing about."
• "The actual plot and how the drive thru is arranged, though, means that when the queue gets too long, cars are blocking the actual road."
• "Carpark full of rubbish seagulls having a feeding frenzy."
• "Car park bins are not being emptied either and rubbish everywhere."
• "Pathetic 32 quid! For absolute rubbish covid regulations not being followed or monitored just truly disgusting."
• "Restaurant itself was cold to sit and eat in."
• "It's OK, could do with double doors to stop the icy winds coming through every time someone goes through."

Value

Pros:

• "Price great."

Cons:

• "Walked out now my meals at £9.99 from £6.??p."
• "Laughing and joking being racist and exchanging disgusting comments towards a member of the public."
• "I'm being generous with the two stars."
• "Had to wait half an hour, considering it is classed as a fast food place."
• "Food was ok no relish was on order had to go back to bigger que."
• "This place is an absolute joke, waited over 25 minutes on a quiet day for a small order of food."
• "Served rock hard Quorn burgers."