World of Wedgwood Reviews Summary

Restaurant and Food

Pros:

• "The restaurant is not cheap but the presentation is first class."
• "The coffees are very good too with options for oat milk."
• "Visited for some afternoon tea which was absolutely delicious."
• "Good food (I had what i thought was a snack - fish fingers in a bap, but it was a work of art!)"
• "The cafe serves delicious and healthy food."
• "Fabulous food all presented on their own porcelain ware (Stunning)."
• "The restaurant is very good for the price."

Cons:

• "The afternoon tea was good, but the bread could have been fresher and a couple of the fillings were tasteless."
• "Quite a small latte was £3.95 which I thought quite steep."
• "Actual quality of cake was very poor. (Not fresh)."
• "It was the worst breakfast I have ever had in 23 years on the road...the rest was disgusting..the homemade hash brown was I think sweet potato and normal potatoes both raw...there was an oat pancake with melted cheese in it was gross...no mushrooms though its listed as being on breakfast and the beans in little pot were congealed and a dark browny colour and to top it all off it was cold...including the tea."
• "Soup was 'watery and thin with no taste' and sandwich was with dry bread, possibly made so early in the morning it was past its best with very little filling."
• "Just had a sandwich in the cafe 5.50 for a blt, which consisted of two slices brown bread 4 slices beetroot an two pieces of lettuce not a trace of bacon."
• "Pricey but nice food."

Activities and Experiences

Pros:

• "Lovely cream tea and interesting tour."
• "It’s a fantastic experience."
• "Interactive activities, like pottery making and design workshops, allow visitors to get hands-on."
• "Fantastic day! Had day experience bought for my 50th birthday."
• "We had a laugh throwing a pot and designing a plate."
• "Pot throwing experience is very good making 2 pots with a very friendly knowledgeable guide."
• "The factory tour was very interesting and the afternoon tea to die for, yummy!!!!"

Cons:

• "Don't bother with pot throwing at all! Once Youyou finally get to the right people to check in with, you find out you have to book, we waited 2 hours to do it."
• "Also had a go at throwing the pot which was fun but felt the staff member did not explain things clearly and was in a hurry to get it done."
• "Travelled miles to see this and just after we arrived were informed that the tours were ceased for the day."
• "Don't go here if disabled as parking a long walk away."
• "The other point that let our visit down was the choice of background music being played."
• "It's quite a walk from the gates to the world of Wedgwood."
• "The play room in the restaurant has changed to a painting room for children but it wasn't open when we visited so not much for the children to do."

Customer Service

Pros:

• "Both these ladies went above and beyond in my opinion. Customer service at its very best."
• "The staff were delightful and obviously all enjoyed their jobs."
• "All the staff that we spoke to were helpful, informed and eager to please."
• "Exceptional staff who delivered 5☆ customer service."
• "All the staff we met were knowledgable and extremely helpful and warm."
• "Staffs there were friendly."
• "The staff were very warm and welcoming."

Cons:

• "Waited 15mins in cafe and service non existent."
• "I was uncomfortable with the somewhat unfriendly and sensitive response of the female staff."
• "My main issue was with the staff as in my opinion they were quite aloof and unwelcoming."
• "The guy was friendly enough but the blonde girl with short hair was downright rude and wouldn't even answer questions without snapping at our son."
• "Only let down by the cafe. The surly manager said we could only sit at tables with high stools as there were no free low tables."
• "The teapots arrived on the table with brewed tea already in them - no tea or even teabags in them."
• "The staff couldn't do enough for us."