Vue Cinemas Cheshire Oaks Reviews Summary

Seating Comfort

Pros:

• "Knowing that you'll be on a recliner, with a table, with tons of seating space and even more leg room - also making you pretty comfortably distant from people in rows behind and in front of you - is really nice!"
• "Lovely comfortable seating."
• "Nice comfortable seats with power reclining."
• "The seats are the most comfortable things on earth they recline and there is lots of space for you to get comfy."
• "Very comfortable, and even when reclined there is still plenty of space for people to get past."
• "Seats really comfy nice sound and big screen."
• "The chairs are super comfy recliner and headrest."

Cons:

• "The iMax seats should be recliner like the rest of the cinema screens."
• "The new recliner seats make a big difference to an already good cinema."
• "The recliner seats in every row so everyone has the same experience is brilliant."
• "The seats are exactly like the old seats before refurbishment but leather."
• "This is my first time using Vue's recliner seats and I can't fathom how anybody can make a recliner so uncomfortable."
• "A shame the IMAX screen hasn't been upgraded to the comfier recliner seats."
• "The new reclining chairs are so uncomfortable."

Staff and Service

Pros:

• "Helpful staff, well organised."
• "The staff have been friendly and professional, and the place has been clean and welcoming every time."
• "Very friendly and helpful staff gave us a refund for a spare ticket we had."
• "Massive thank you to the female manager on Saturday night who was talking to me about all sorts of upcoming films."
• "Staff are lovely, got a proper cheesy grin off of one staff member when I was queueing."
• "Staff friendly and helpful."
• "The staff are friendly and the facilities are good."

Cons:

• "Useless staff didn't know what they sell or how much is what I wanted."
• "I don't know whether it was because it was a busy day and they may have had more difficult customers before me, but the staff I came into contact with really didn't seem happy at all."
• "The one who attended us was rude and dismissive."
• "The staff that were serving behind the snack counter were very slow leaving big queues."
• "Staff are slow and look fed up."
• "Talking about last time experience and I would say I felt RACISM from management and staff."
• "Sadly the man on the tills sold us tickets with the wrong time of performance."

Price and Value

Pros:

• "Prices for seats are quite reasonable too compared to other cinema outlets and their own previous pricing."
• "Second time I've been here and very surprised at how cheap the tickets were."
• "£4.99 per person is all well and good."
• "You can't beat the £4.99 ticket prices."
• "£4.99 a ticket - absolute bargain."
• "The price of the ticket was very reasonable."
• "Can’t go wrong decent prices for tickets."

Cons:

• "Though the prices of the food are somewhat steep, this is the same for all cinemas."
• "The cost of refreshments was absolutely extortionate."
• "They make up for it by charging £5 for a medium coke."
• "The refreshments are far too expensive, over £10 for popcorn and a coke."
• "The food/drink is astonishingly expensive."
• "Snacks are pretty pricey."
• "The drink and food is a little pricey though."

Facilities and Cleanliness

Pros:

• "The cinema itself is very clean and tidy."
• "Wonderful cinema, comfy seating with plenty of room. Bright clean place."
• "Vue cinema Cheshire Oaks Ellesmere Port is a great place to visit... cinema is clean the sound is very good and a ticket is £4.99."
• "The cinema itself looks great, and all the theatres are clean, comfy and modern."
• "Always clean, staff helpful and friendly."
• "The Vue is always clean - including the loos."
• "Very clean, comfy and spacious seats."

Cons:

• "The cinema screens are never clean until just on time for the film to start."
• "Popcorn everywhere in the seating area waiting to go in, nobody bothering to keep front of house clean."
• "Toilets were in poor state (what's wrong with people & why aren't they cleaned more frequently?)"
• "The toilets had no toilet roll in at one point and they always smell."
• "Parking was at a premium on the Bank Holiday Sunday, with quite a few people driving round, looking for spaces."
• "Parking can be difficult."
• "The only downside was the longer than expected walk from the disabled parking bays."

Screen and Sound Quality

Pros:

• "Actual screen was good but it was uncomfortably warm during the movie."
• "Picture and sound quality were excellent."
• "Seats very comfy and good sound quality."
• "The recliner chairs, sound quality was fantastic."
• "Massive screens and sound systems do justice to blockbuster movies."
• "The surround sound is spot on while the screens are great quality."
• "The actual viewing rooms are faultless in my opinion."

Cons:

• "The imax is so poor that you get better contrast and definition streaming an amazon prime HD version of the same film."
• "The experience was somewhat marred by noisy popcorn munchers in the row behind."
• "Ever since there has been excessive light pollution in all the screens which spoils any dark scenes in movies."
• "Screen 2 8:20 showing 'Everything Everywhere At once' 5 mins in and the sound crackles."
• "Picture quality is subpar."
• "The IMAX screen looked a little washed out."
• "enjoyed the movie time with our family but not happy about 3D experience. We were sitting in the back row and it was impossible to register 3D effects."