Cineworld Reviews Summary

Ambience & Design

Pros:

• "The whole design of the inside reflects a movie experience so I loved the decor."
• "Really well laid out with so many screens."
• "Nice cinema! The entrance with a shiny red and black floor and the food outlet to the right, is rather impressive."
• "It was spotlessly clean and spacious both inside and outside the auditorium."
• "Impressive venue and a slightly better atmosphere than I expected."
• "The overhaul of the previous cinema is brilliant."
• "Beautiful design internally."

Cons:

• "But it was far too loud!"
• "The place is undergoing a refurbishment so it is still a bit of a construction site but the atmosphere was very good."
• "Having to sit through 15 mins of the welcome video on loop (after advertised start time) before the usual trailers started."
• "The IMAX screen has several seats which adjoin a huge jutting wall. Although the screen is visible the wall is distracting."
• "It can be a bit cold inside so do take a jumper."
• "25 minutes of ads before the movie total overkill and so annoying."
• "This cinema is undergoing some development work at the moment, the entrance is confusing."

Staff & Service

Pros:

• "Staff are friendly and helpful."
• "I would highly recommend the Cineworld in Hemel Hempstead."
• "Always clean and tidy, would highly recommend this cinema."
• "Staff were helpful with this situation, came in to check but said people decided to become quiet during that moment."
• "The staff are efficient and helpful."
• "Staff are all very kind and helpful."
• "Staff were super friendly and active."

Cons:

• "Came yesterday with work friends, to be met with an extremely unhelpful member of staff."
• "Although staff are polite they do tend to be excessively slow whilst serving."
• "They took no empathy and fobbed me off to their customer service number."
• "Points knocked off for staff attitude."
• "Nor is the manager who just says we are having trouble with that screen. Not very apologetic or professional."
• "The staff on duty were unable to cope with the 8 or so reprobates and allowed them to run amok."
• "However... booking it was not a very pleasant experience. I had to chase them to get answers regarding allergy advice."

Facilities & Cleanliness

Pros:

• "The place is mostly clean, although I think the toilets could do with some air freshener."
• "Very clean and well looked after cinema."
• "Always a great experience going to Hemel Hempstead Cineworld. Since reopening it's spotless."
• "Unusually clean for a multiplex."
• "Nicely refurbished cinema with ample parking."
• "very clean, newly furbished and well maintained cinemas."
• "Seats fresh and comfortable and the screens are well cleaned."

Cons:

• "These seats should not even be sold if you are unable to see everything on the cinema screen!"
• "The nachos were just disgusting, the cheese and salsa came in sealed dip pots."
• "Not great today came out of the female toilet cubicle to a male cleaner he had not called to see if there was anyone in there."
• "Shane the disabled toilets were a bit of a state. Not cleaned today, we only went at lunchtime."
• "It's clear that the cinema has never mandated its staff to clean the booster seats."
• "One thing that I wasn't impressed with were the seats and cleanliness of them."
• "It was very dirty. The cleaners left it so long going in when previous film finished that by the time we went in the film had already started."

Value & Experience

Pros:

• "For eating you have the option of classic cinema popcorn, Starbucks or Baskin Robbins, all of which are delicious."
• "Great place to watch movie with good parking spaces, clean theatres wide screen."
• "In the IMAX theatre the seats are very comfy and have decent leg room."
• "A comfortable, clean environment with friendly staff and reasonable prices."
• "Popcorn was fresh, drinks cold and the film was good."
• "Brilliant! Awesome! Great! Experience."
• "Really good cinema."

Cons:

• "For the product you receive the cost of one ticket is absolutely not worth it."
• "1 star off for high ticket and drink prices."
• "The cinemas food is very pricey but that's typical of most cinemas."
• "The movie was great but you can hear the music from the foyer which was very annoying during the quiet parts of the movie."
• "Seats don't recline and are close together(but this is specific to South Ruislip)"
• "The screens themselves are fairly small, with most having 6 or 7 rows."
• "Rip off prices. Paid a fortune to see a movie recently in 3D."