Address: 3, The Hart Shopping Centre, Fleet GU51 3LA, United Kingdom
Phone: +441252812680
Rating: 4.9
based on 139 reviews.
Staff Professionalism
Pros:
"Another excellent appointment with Danielle, great advice on both correct colour for skin tone and maintaining good hair condition whilst colouring."
"Always a consistently good, friendly professional service which is why they are still in business 30 years on!"
"Kerry Mather personally trains every member of her staff to the highest level."
"All the staff are so friendly, polite, professional and helpful and the atmosphere is so positive."
"John is an excellent stylist who is very professional and knows how to make people feel wonderful about themselves."
"Lisa really listened to how I would like my hair cut and I left with exactly what I wanted."
"Jon is amazing. An incredible stylist who listens to what you say you want and also makes recommendations based on your hair type etc."
Cons:
"Impolite, money grubbing salon. Susan is unethical and unprincipled, she keeps saying she is the senior stylist, but her ways are worse than the assistants."
"Very quick to attend to customer unfortunately I dont think they are equip or trained to do all hair types."
"The only thing that disappointed me was I could not have my NHS 10% Discount this time which felt strange as a lot of businesses are still doing their discounts."
"Next day when I complain to the manager, she seems she couldn’t care less."
Salon Experience
Pros:
"The massage chairs at the wash stations are an added bonus!!"
"Lovely to be back at the salon, much effort has been made by Kerry and the team to make it a safe and comfortable environment."
"The salon itself has a great atmosphere & the whole staff team are very attentive."
"Always such a wonderful experience visiting the salon. Professional, friendly, personable, with amazing team work."
"Very clean, all PPE being worn and on a busy xmas eve things ran smoothly."
"Everyone wore masks and staff wore visors as well."
"Such a great experience it’s lovely to meet people who take pride in their work very attentive staff, I left feel refreshed, relaxed and so happy with my colour."
Cons:
"Horrible, and feel totally cheated. Never going there again!"
"The end result is nothing like the pictures and only 1cm long at the back."
"Her hair cut done shorter then she asked."
"I would have to advise anyone to avoid going to this salon for bleaching."
"Certainly will not go back or recommend."
Customer Service
Pros:
"Olivia was so kind and friendly and really listened to my concerns and how I wanted my haircut."
"Kerry (the owner) should be immensely proud of such a wonderful team under her guidance and has clearly ‘got it right’."
"Always the best from the team at KJM salon, which is why I always recommend to friends and family."
"Thank you Kerry and all the team for such a fantastic hairdressing experience. You are all so professional and caring in such difficult circumstances."
"KJM has the most amazing customer service, something we need more of out there."
"Always a happy salon with the KJM family."
"My son has Autism and Lisa has been incredible building a rapport with him."
Cons:
"The toner came out of my hair in under two weeks and started to go yellow / ginger."