Address: 113 East St, Southampton, SO14 3HD, United Kingdom
Phone: +442380220484
Rating: 4.5
based on 132 reviews.
Staff and Service
Pros:
"OLA was an angel. I was close to tears. She sat me down, I gave her some ideas that I saw on Internet to fix it, she advised that it wouldn't work and explained how she will fix it in detail."
"Everyone was chatty and loving."
"The staff were courteous and friendly throughout."
"Always treated well always offered a hot drink."
"Miriam and her staff are attentive with cups of coffee and always smiling."
"The staff are so lovely and welcoming, I have anxiety to meeting new people tends to make me nervous but everyone put me at ease."
"The staff were amazing all the feedback I was hearing from other customers paying was amazing."
Cons:
"If you want something quick and efficient then fine go for it. But if you want a place where it seems like they care, this isn't the place to go."
"Honestly so unhappy about this. I won’t be back, but it’s a real shame, I gave it a second chance due to it being rated so high - but it was nothing like advertised."
"Inexperienced, useless and they dont listen to a word you say."
"Had an absolutely awful experience here... staff are very rude and have no people skills."
"No offer of a cup of tea or anything for the matter."
"However, I think I was overcharged because looking at the price list and saw that their special was £32 for long hair. I didn't have treatment done was charged £35."
"It was very uncomfortable to be there as the one that got the job was very miserable all through the wash and cut and dry."
Salon Cleanliness
Pros:
"This salon is extremely clean."
"The salon is always so clean, friendly and welcoming, no matter how busy they are they always fit you in."
"The salon is clean and all hygiene and social distancing measures are taken into consideration for the clients and the staff."
Cons:
"The towel used for my hair smelt so badly of damp."
Price and Value
Pros:
"She did my hair so amazingly and i am absolutely obsessed with how it turned out especially for the price!!!"
"Great haircut for a great price."
"Their Prices are amazing, The treatment and the care given was outstanding."
"Very cheap as well! Very happy I found them."
"The prices are amazing for what you get."
"Very good value for money, and I'm absolutely thrilled with how my hair turned out."
"Really great value for money."
Cons:
"The salon prices aren’t clear or fix within 2 weeks!!!"
"They charged me £36 for my two young children's hair, for wash, cut and blow-dry when it clearly states on their pricelist it's £8.50 for a child's haircut."
"Price list outside advertises prices at £10 a haircut, was and blowdry, I was charged £18 with no explanation as to why."
"Cheap rates and low quality. Service based on quantity rather than quality."
Quality of Haircut and Treatment
Pros:
"Always a wonderful experience every Saturday."
"Was a bit embarrassed to go as i had my hair in a bad state after not going to a salon for 5 years but left looking amazing."
"Highly recommend, I am a very happy customer will recommend sellys to all my friends and family, will be definitely coming back, lovely staff and great atmosphere xx thank you again for doing a great job with my hair xx."
"Had my hair cut there for the first time today by Lauren, such a kind girl! - a great cut with great attention to detail."
"I went in for full head of Color at quite short notice, however was so so happy and impressed with the service I was given."
"The hair technician was very polite and took so much care and effort to do my hair."
"She transformed my hair completely! I love it! Will surely come back."
Cons:
"I went brunette at this salon. I was opting for a light to medium brown but left salon with nearly black her."
"Terrible. I asked for big bouncy waves and I have come out with hair like an Irish dancer."
"So I was told by the management to remove my bad Review back in August. Because the hairdresser Hacked at my long hair."
"I went to Selly today although I got a good trim for my ends the lady completely ruined the front of my hair I had asked for bangs and showed pictures which I have attached and instead I’ve got a poorly cut block fringe."
"The hairdresser ruined my hair by cutting it way too short and she went way overboard with the layers."
"Got my hair cut however it looked nothing like the pictures I showed the hairdresser."
"Another bad experiences, shorter than asked for, one side looks awful."
Additional Services
Pros:
"They also do beauty treatment upstairs."
"Also got a soothing half-an-hour back massage which was well worth it."
"They do the best eyebrow shaping I've ever had done in my life thanks to Meryem."
"I just had my eyebrows threaded and full facial wax done by Seema. She did an absolutely brilliant job."
"I had my eyebrows threaded, for the first time ever. They look amazing, I'm so happy with it."
"First time having eyebrows threaded but again fantastic experience and the results are amazing."
"They transformed me just for £60 I had my hair coloured and highlighted and eyebrows shaped and tinted."
Cons:
"NEVER go to this hair salon. After being told my hair would be ash blonde, and leaving with it bright yellow (even the man who did it said ‘at least it was better than how it was when you came in’ and ‘don’t worry it’ll get better after a few washes’) I was refused a refund."
"I've been twice, had blow dry and tinting, both low, never again."