Sytner Land Rover South West London Reviews Summary

Showroom Experience

Pros:

• "The elderly person at the reception was very enthusiastic, welcoming and full of positive emotions."
• "Tina front of house was warm and welcoming."
• "We were very pleasantly greeted by a true gentleman called Jimmy."
• "Staff are attentive (special mention to Angela who made sure I was properly hydrated)."

Cons:

• "It felt like walking into an unstaffed warehouse with absolutely NO customer experience."
• "Not one person asked us anything....the receptionists or sales people. Every car was locked....so they clearly did not want any business!"
• "Service department told me the next available slot was the end of May for an appointment without a loan car, or June with one."
• "Very poor experience with the service department and customer service in general. Left waiting and not knowing if/when the car will be ready, constantly having to chase issues down."

Sales and Service Team

Pros:

• "Alfy was professional, polite and patient man who walked me through the complete process."
• "Ben Browne...was very patient to help us along the way with everything, we are very grateful for that."
• "Alex was so helpful and knowledgeable. He really took the time to show several vehicles and explain the differences between each spec."
• "I sincerely appreciate your gracious customer service, the level of detail and customer oriented business."

Cons:

• "Unfortunately, I encountered some issues with their service."
• "Upon reviewing the service video, they assured me they would address the scratches on my car door and patch on the paintwork during my next visit. However, the next day...they only acknowledged one scratch, refusing to address the rest."
• "Shocking service. I was called at 3pm to say my car would be ready within 30 mins and was just going to be washed. I decided to give it more time being dropped off around 4.15. An hour later my car has still not come out."
• "If you're buying a car then fine, they're very attentive. But the after-sales and service department are awful."

Delivery and After-Sales Support

Pros:

• "Fortunate to get the car delivered on September 1, 2023 with the new number plate 73. The kids loved the pizza and all the paperwork was done online."
• "The final handover was very relaxed and unhurried and all our questions were answered before we took to the road."
• "Thank you Spencer & Lee for your time and patience in sorting out the best vehicle to suite my needs and the finance deal to suite my pocket."
• "I was given a very funny tip about the way I should drink my double espresso and told me how they drink it with brandy on the side in Italy."

Cons:

• "My jaguar I pace was supposed to be a stock vehicle and ready within a few weeks, but due to others mistakes and lack of hastiness, I’ve been waiting weeks for even an update."
• "Only niggle we had was that the quality of the valet they did on the car before we collected it was a bit below the rest of the standards set by this dealer."
• "They added a £1200 spare wheel to the car that I didn't authorise. Eventually after trying to blame me they agreed to refund me. They took the spare back and told me it would take 4 weeks to refund. It's now 16 weeks and no refund in sight."
• "Sadly my partner and I have had a really bad experience this time with this dealership and as a result have cancelled an order of a brand new car."