Zest Property Management Reviews Summary

Customer Service

Pros:

• "Gabriel was always available to help me with any questions I had and anything I wasn't sure about."
• "Gabriel made sure I was comfortable with this move before, during and after which really made me feel at ease."
• "He was very accommodating to me moving from a different city, and even let me arrange a date that suited me best for collecting my keys."
• "I absolutely loved the smooth onboarding and move in process. Gabriel is such a wonderful guy, he always kept in touch and answered all my queries with speedy replies!"
• "Gabriel from Zest helped me massively with moving into my room!! Nicest estate agent ever!"
• "Efficient and very helpful team. Excellent communication, prompt response and able to address your questions and concerns."
• "Gabriel helped me a lot when I was so frustrated with moving property. He replied to my inquiries swiftly, and I managed to move in within 2 weeks."
• "Gabriel was so patient with me, he was very so nice and informative. He made me understand clearly what was going on and set things out in a simple format."

Cons:

• "A few months ago we were served with a section 21 notice. There was no apology or empathy, despite potentially making 6 people homeless."
• "During my stay repairs were not made and someone's toilet waste was leaking into the kitchen ceiling. Appalling customer service."
• "Mould in four of the seven bedrooms which resulted in all tenants falling sick for two weeks."
• "Constant problems with utilities, including a leaking shower directly above the kitchen and ceiling lights which was never fixed through the whole year despite multiple complaints."
• "The company had the decency to tell us to leave the house in the “high standard and spotless” state it was inherited. However, we had to clean the whole kitchen including the sink which had been inherited with fruit flies."
• "Wifi down for two weeks, in which we contacted the company and they instructed us that we should solve the issue ourselves or we would have to pay one of their employees to come out do it."
• "They hid mould behind the furnishings in the room. The house itself was unsociable and they just wanted to fill the rooms."
• "Noone would answer the phone in cases of emergencies. The main thing that Zest lack is care for their tenants safety."

Property Quality

Pros:

• "The accommodation is very well maintained and clean, I am immensely satisfied with my choice."
• "The room and the house are both very nice clean and tidy and the paperwork was easy to complete."
• "Everything is 'tres magnifique!'. Gabriel helped massively with the move in and ensured any hiccups were fixed asap, but all the team are lovely!"
• "Gabriel made my move really easy, couldn’t fault him. Always on hand to answer any questions I had before my move."
• "The rooms are also lovely. Great interior colour schemes. It's very spacious and easy to really make the spaces on offer feel like your own."
• "The house is really good and my room was super clean like in the photos."
• "I went through Zest Property to find somewhere to live and I found their service to be great."
• "I rent my second room since I live in uk and they made feel me very comfortable on every step before to sign contract."

Cons:

• "Someone's toilet waste was leaking into the kitchen ceiling. Appalling customer service, would avoid at all costs."
• "They hid mould behind the furnishings in the room. The house itself was unsociable and they just wanted to fill the rooms."
• "Place looked nice but furniture is cheap and flimsy, easy for you to accidentally damage so you can’t get your deposit back."
• "Very poor property managers. For the majority of the time they didn't respond to maintenance or other household issues."
• "They charged you to use the dryer which didn't even work. They didn't provide a key to the gate to access the back alley or back patio area."
• "In March 2022 me and my housemates were served with Section 21 Notices from Zest as the Landlord had decided to ‘give the house to a vulnerable charity’."
• "Everything was fine (more or less) UNTIL moving out. I was supposed to have check out on Friday. No one came, no one called."
• "The two negatives are the builders didn't do a proper job on the house and things were constantly breaking or wonky."

Deposits and Payments

Pros:

• "I would rate the process of getting my accommodation sorted a 10/10. Everything was silky smooth."
• "Just moved in to an amazing property at Ascroft Court. Gabriel Cristian was a lovely agent that goes all the way out to make sure that my check in went smoothly."
• "The service I have received was wonderful. Gabriel has really helped me to feel comfortable during the process of moving in."
• "The whole process was so easy and stress free. I would recommend Zest and Hayley to anyone looking for a house share. Absolutely Brilliant!!!"

Cons:

• "My deposit has not been returned to me. I have a document which they signed as the check-in inventory."
• "Deposits unevenly divided. We had been charged things such as dust which apparently cost £60 to clean and dirty windows which anyone would know is going to collect dust since cleaning."
• "Please avoid this agency. My friend who is an international student was scammed by this company out of 55£ from his deposit."
• "Be careful with this lettings agency. At the end of your tenancy, they will look for any little imperfection in the room to try to take a chunk out of your deposit."