The Swan Reviews Summary

Service

Pros:

• "Service was relaxed but attentive and courteous when required."
• "Service was top class, couldn't fault it, staff were friendly, helpful and really efficient."
• "First off. Brilliantly polite table service. Can't fault the manners of the waitresses that served us, they were great."
• "Staff was amazing and always on hand even when busy."
• "The service is excellent."
• "Staff all very friendly and great service."
• "Service was second to none, we were allowed to store our expensive bikes securely in a back room (and charge the eBikes too)."

Cons:

• "We had to wait quite a long time for drinks orders to be taken then drinks were dropped off without taking food orders."
• "Nobody came back to me with any apology or explanation. Poor service."
• "25 minutes later no one had acknowledged us or taken our order."
• "When taking this up with the manager... I was told I was entitled to my opinion and she walked off."
• "The staff just don't seem to enjoy it there."
• "We did try to speak to staff who didn't seem overly bothered."
• "The service although polite was very slow and it took us nearly 4 hours to complete the meal."

Food Quality

Pros:

• "Excellent food and drink."
• "The meats were lovely."
• "Decent food, definitely better than the standard pub food."
• "Stunning Sunday roasts! Pork belly was absolutely delicious, tender and melt in your mouth."
• "Their Roast dinners on a Sunday are so good!"
• "The food was innovative and flavours so well matched."
• "Great flavours from each dish we had."

Cons:

• "At 23.50 for a meagre piece of hake with no accompanying potatoes or vegetables, that is pretty steep even by our standards."
• "The (27 pound) steak was very tough."
• "Root veg mash was under seasoned."
• "The meats were lovely but unfortunately everything else that came with had no flavour."
• "The food itself was very disappointing and there did not seem to be very much, there was a strange collection of tastes."
• "Very disappointed with my meal today. Inedible lunch."
• "The food at the pub was disappointing."

Value for Money

Pros:

• "Food is very fairly priced considering how good it is."
• "The pricing was certainly not bad for the quality of food, and there won't be a lot better in the area."
• "Not cheap, but great value if you appreciate the idea that you get what you pay for."
• "Some may say it is a little pricey but I do think you get what you pay for."
• "Food is not cheap but its high quality makes it worth it."
• "Worth every penny."
• "Food is excellent quality but very small portions. Definitely some of the best beef I've had all year."

Cons:

• "Bar now this is where things get interesting. We ordered the same round of drinks 3 times and each time we got a different price...! ! ! WHY...???"
• "An expensive meal too - three mains, two puddings, 4 pints and a spritzer came to £100, which goes a long way elsewhere."
• "It is a tad pricey over £12 for a large pinot."
• "That plus two small cokes was £35, which we thought was quite expensive."
• "Seems like they are serving lacklustre food (reheated in the microwave?) at HUGE prices for no reason."
• "The food vs price value has deteriorated."
• "Meat was overcooked, portions rather small for the price."

Ambiance and Decor

Pros:

• "The Swan is a beautiful building with a lovely relaxed atmosphere and decor."
• "A beautiful pub, incredible food."
• "A beautiful pub, well presented food, friendly service."
• "A lovely vibrant atmosphere."
• "The pub was cosy and still very busy."
• "The pub area is absolutely gorgeous - beautifully decorated, cosy and comfortable, with a log fire to top it off."
• "It has a great atmosphere."

Cons:

• "Food is expensive and unexciting and the ambience isn't welcoming in the way it used to be."
• "More restaurant-esque than pub, so lacked the pub atmosphere in the dining area we were aiming for."
• "I'd echo previous review about lack of ambience- it is a bit generic light wood."
• "Just don't like the generic soulless style of the Swan."
• "It was very noisy down one end of the pub, as there were lots of families with dogs just in one area."
• "The meat of my burger was rather bland and the confusing array of toppings with conflicting flavours didn't make up for it."
• "Looks nice, but attitude and customer service are appalling, especially for the prices."

Accommodation

Pros:

• "Rooms were great (real coffee and cafetiere included), big beds, large bathroom with bath and shower."
• "Stunning rooms for overnight accommodation."
• "Room (the loft room) perfect and private."
• "The loft room we chose was utterly stunning and incredibly clean."
• "Our room was lovely."
• "A medium double, roll top bath, underfloor heating, large soft white fluffy towels."
• "Room was huge and loved the bath next to the bed."

Cons:

• "Lighting in the room was about as bright as a single candle."
• "Flies in the restaurant kept on landing on the food."
• "Sadly with a little attention to detail this could be a 5 star room."
• "The room was clean and comfortable."
• "Loads of wasps so we left early."
• "Bed was too big for the room barely 40cm of floor space."
• "Floor grout was black in places which becomes very obvious and some peeling paint on walls."