"The hotel is situated in the walled city of Conwy and has a number of shops close by to peruse should you have time..."
"It's a very nice town Hotel right on the high street of Conwy town."
"It is extremely central for exploring Conwy and North Wales generally."
"Great location in the heart of Conwy and close to the castle/ sea front."
"Located in a wonderful area not too far from the castle and right next to the quay with cafes and shops close by."
"The location was perfect a five-minute walk to the castle."
"Situation amazing."
Cons:
"Parking at back of hotel through a very narrow archway."
"Parking out front is restricted to 60 minutes, so best to park somewhere else."
"Although there was space to park my car the parking system was chaotic."
"The entrance to the car park behind the hotel is extremely tight, not for the faint hearted, lol."
"Parking is on site and free but is almost always full and is incredibly tight and small."
Room Quality
Pros:
"Room clean and finished to a premium quality, matched with premium refreshments and bathroom products."
"The room has everything you could need, some books, playing cards, good toiletries and iron."
"Room was fantastic but a quite noisy as was off of the main stairs."
"Great stay! Room 301 was beautiful with its on secret narnia wardrobe (another room) leading to amazing views of the church and castle."
"The decor was a bit dark but the room and the bathroom were spotlessly clean."
"Room was spacious and clean."
"The room was a comfortable size with castle appropriate furniture."
Cons:
"Biggest issue was heat, it was crazy hot and the room only had a small window so no amount of fans was going to get that room cooler."
"At £166 for the night it was overpriced."
"This Hotel is screaming out for some care and attention as its decor is tired and dark."
"Building and rooms are a bit dated and worn and I think the hotel could benefit from a minor renovation."
"The rooms themselves left us with a less than positive feeling. With dust on the walls this left us wondering what else hadn't been cleaned."
"Room was too hot and radiator was impossible to control."
"Lovely hotel but we found it noisy because of people outside in the beer garden, talking and laughing until 1am."
Food Quality
Pros:
"Wonderful breakfast."
"Likewise the restaurant, breakfast and dinner were first class."
"Fantastic breakfasts, comfortable rooms."
"There was plenty of breakfast which tasted good."
"Food was just as good we had the full Welsh breakfast and cannot fault at all very tasty."
"Food was very good and beautifully presented."
"The food was amazing."
Cons:
"Sadly the food didnt make up for that either."
"Stopped in for afternoon tea and it was not as good as anticipated."
"The food was mediocre, portion size was small, and the service was dire."
"The food was average to say the least."
"Club sandwich on stale bread with hard tasteless chicken."
"The scampi which was pretty tasteless and the dip was a bit too overwhelming."
"Fish portion was small and batter was thick and hard."
Service Quality
Pros:
"Really made to feel welcome and nothing was too much trouble."
"Staff are excellent and show genuine hospitality."
"The waitress girls were very welcoming and served us quickly."
"Every single one of the staff were lovely."
"Every single member of staff from front of house to the bar were just fantastic and welcoming."
"Staff were super friendly."
"The staff is very friendly and helpful."
Cons:
"She forgot drinks for people on two different occasions, didn't realize we didn't have forks to eat our meals, and brought the wrong main course out entirely for one person."
"The bar staff were inefficient at serving and were more bothered about looking good rather than reducing the wait for a drink."
"Some staff members come across as disinterested and they really need to appreciate how this looks to potential customers."
"With a 10% service charge added without choice you'd expect people to at least make an effort to be nice."
"Service was a little slow, the barman Dave was rude and didn't listen to your order."
"We were promptly seated, then ignored. No service."
"Service was good apart from not having cutlery set prior to meal on a reserved table."
Value for Money
Pros:
"The meal very reasonably priced."
"The food was excellent as well! Great value and excellent quality."
"The staff were really lovely and friendly and the meal very reasonably priced."
"The room was lovely. Clean and in good order."
"The service was top notch 👍."
"Absolutely outstanding customer service."
"Without a doubt one of the best hotels we have ever stayed at fantastic room very clean, comfortable and well appointed with many extra little touches that we loved."
Cons:
"At £166 for the night it was overpriced."
"The meal cost £98. I wouldn't have minded paying that if it was worth it."
"I'm not sure that the £19 per person was value for money."
"Thought the breakfast at £12 per head was a little pricey, as it was just a basic fry up no cereal to start was included."
"For a top hotel the food was diabolical and the bill was a lot of money. Far too overpriced."
"Very overpriced, quality was quite poor and service was also slow."
"Restaurant very overpriced for what it is and the service fell way short of expectations for the money."