Blue Door Bicycles Reviews Summary

Customer Service

Pros:

• "Communication was top."
• "The staff were all incredibly helpful and friendly and they provided an expert service that was professional and personable."
• "Staff were super friendly and were really happy to help."
• "Customer service was 10/10 the staff member’s especially Lee really made me feel comfortable and welcomed throughout my experience."
• "Very friendly, great customer service."
• "The staff are courteous, helpful, knowledgeable and fast."
• "Amazing service with knowledgeable and honest staff. I would highly recommend."

Cons:

• "Pretty simple, if you pay for a service you should get that service. Just don't even bother."
• "I used to love this bike shop with the previous owners but not anymore the staff are judgemental and look at you like what are you doing in my shop I ask a simple question and it's like he looks at you like your not welcome."
• "He was arrogant, unempathetic and condescending in his communication with me and declined to work on my bike."
• "I had a terrible experience."
• "I found it frustrating not to be called with an update (as agreed) when works were complete/in progress."
• "They wanted to charge me even more for a new one."
• "Booked in a service last year with the government voucher. They took the voucher and didn't honour the booking."

Quality of Service

Pros:

• "The work was timely (i.e my expectations were perfectly managed and bike was ready exactly when the shop said it would be), excellently complete mechanically and all done well under what I'd have paid at a chain of cycle shops or at Halfords."
• "Bike so much easier to ride and cost was very reasonable. Great service."
• "Performed a full service, refitted a couple bits (didn’t charge for fitting) and gave a full clean."
• "Had my bike serviced (they had a good value winter deal) and the bike was returned promptly and now runs really well."
• "They fixed my bike quickly with great service."
• "The work was carried out quickly at a really good price."
• "They also threw in realigning the breaks and indexing, so the bike was good as new - and all within a few hours."

Cons:

• "The service had not been completed fully, and the bike had a major issue that it had not had when I’d taken it into the shop."
• "Changed one part (still has the same issue I originally took it in for) and said it was the post time staff."
• "Replaced my inner tube because was broken but then put wrong the wheel back not inside properly and by going far i have damaged the frame so now the wheel is coming off and other shop said it’s dangerous to drive because was not put in place."
• "Following a brutal encounter between myself on two wheels and a monster SUV, I brought my very bruised bicycle to Blue Door. It took a bit more time than originally advised to have the bike overalled but it has been done really well and the bicycle works now like a charm."
• "I remember this shop when it was brown many years ago and was run by a very old man on his own, I went recently for my electric bike tyre and all they did was change it, and charge without explaining how a number of marks, other issues were found on the bike, really bad and will not recommend ever!!!"
• "Based on my own experience... I wouldn’t recommend paying top end for a full service."
• "Absolute cowboys. Avoid."

Value for Money

Pros:

• "Excellent customer service and value for money."
• "Bike so much easier to ride and cost was very reasonable. Great service."
• "Friendly, incredibly good value for money and heartwarmingly local."
• "The price was very reasonable too."
• "They were honest about the costs of work needed on my bike and gave me good options."
• "Labour cost- £10. Wow- that's great service- definitely going back for a tune up and more."
• "They have always been helpful and the repairs etc are very reasonably priced."

Cons:

• "I took my mountain bike in for repair. All in all it's an ok place, but upon checking the detailed bill after I picked up the bike, I was surprised to find that a lot of the parts that had been changed were much cheaper online."
• "They wanted to charge me even more for a new one."
• "Booked in a service last year with the government voucher. They took the voucher and didn't honour the booking."
• "All very professional - and a pleasant surprise - when they inspected the bike in detail they decided it didn't need the higher level of service in the initial quote and so they reduced the price charged accordingly."
• "It took a few days to find the right parts but Blue Door offered a discount to apologise for the delay."
• "Based on my own experience... I wouldn’t recommend paying top end for a full service."
• "Replaced my inner tube because was broken but then put wrong the wheel back not inside properly and by going far i have damaged the frame so now the wheel is coming off and other shop said it’s dangerous to drive because was not put in place."