Berry Croydon BMW Reviews Summary

Customer Service

Pros:

• "Exceptional professionalism and service from Harry Harvey during my recent car service." - "His attention to detail and courteous approach made the experience truly standout."
• "George provided a first class service from start to finish." - "More like talking to an M car enthusiast or a friend than sales."
• "Elliott did a fantastic job of keeping me informed, being responsive to emails, and making the process straightforward."

Cons:

• "Richard Chandiram his boss was very abrupt, rude and discourteous." - "I did not feel valued at all especially as I was spending £24k on a car."
• "Parts team is great, but servicing: unacceptable behaviour, appalling and overpriced service." - "If you don't want your car leaving a garage in a worse state than it came in after being ripped off, run!!!"
• "Firstly, some staff behaviour from the service team was not great at all, the unwillingness to pick up calls or get back to you, a bit rude at times." - "For the servicing itself, the mechanic broke off one of the brake calliper bleeder nipple while trying to take it off and put the cost of repairs on me."

Purchasing Experience

Pros:

• "I am super glad that I went to their agency as they had so many options to experience IRL and test drive." - "The agent supporting me - George was absolutely wonderful."
• "The staff is so excellent that I may not need to visit any other BMW dealership besides Croydon." - "Shannon ensured that I was informed at every step of the process."
• "Thank you BMW Croydon for the care and consideration shown by the New Care Sales Team in particular Tommy." - "Really happy with the aftercare as I have questions which you have answered and sent me videos to help."

Cons:

• "Dealership pushes customers to use online and then when you book it’s not registered at the dealership." - "Receptionist then gives attitude as apparently “I shouldn’t have done that…”."
• "Had my rear quarter glass replaced by Berrys after National Windscreens broke several parts and lost screws." - "I returned today and got so mistreated threatened with police and no apology for failing to complete job with the parts they seemed to have misplaced in the workshop."
• "AVOID AVOID AVOID - Had a really bad experience with a full service on my vehicle, after collecting the car and driving it home the coolant light came on." - "This caused the coolant to steam and empty completely leaving residue over the engine compartment."

Communication and Responsiveness

Pros:

• "I called a different BMW garage and sourced the part there immediately with no trouble and made payment." - "This Berry Croydon dealership is a joke, not the 1st time I've had a bad experience here either."
• "Excellent communication throughout, willingness to answer any question and friendliness are best to describe Andrew Baker our sales Executive." - "Had some disappointing experiences in the past with purchasing a car, but here at Berry Croydon, Andrew Baker is the one that changed my point of view."
• "Flawless service, as always." - "I made the appointment for a service through the MyBMW mobile app, dropped my keys at a kiosk, got an email with a video of an inspection."

Cons:

• "I called up Berry Croydon BMW to source a part for my BMW." - "I was informed the part was in stock, would be put by for me, that I would be sent an email immediately to make payment for the part I needed with worldpay. The email never arrived."
• "Worst customer service ever." - "I recently gone into Croydon bmw for my car service. The service staff are absolutely disrespectful people to deal with."
• "Bad service even for a dump like Croydon, spoke to some brainless on the phone today, and they can’t book in an oil service in because they don’t have a part for an Airbag recall?" - "The worst bit they sent me a letter to say that my car was due a recall due to the airbag, and it needed to be replaced and I needed to do nothing, and they would be in contact to book the replacement."