Zaks Poringland Diner Reviews Summary

Service

Pros:

• "Brilliant service stopped off on my way home from work and they were able to accommodate a takeaway order within 15 mins even though they were very busy."
• "All staff are polite, friendly and helpful."
• "Wait staff absolutely brilliant."
• "The service here is lovely, the front of house staff are always checking in and making sure you have all you need."
• "Our little boy has a dairy allergy and staff checked and double checked everything and provided us with the allergy menu throughout."
• "Really friendly helpful staff.covid social distancing well in place."
• "The waitress was very nice and helpful."

Cons:

• "Arrived at 7 and was seated almost straight away and forgotten about."
• "Atmosphere flat, no interaction with waiting team with the customers."
• "Had to wait for a hour for my meal they were short staffed."
• "Food came out but no cutlery or napkins so had to call waitress over then wait for these while food was getting cold."
• "Service was very slow, and poor. The lad serving us was more interested in chatting to his mates."
• "Service can be a little slow and despite many staff tonight, they like to chat with one another."
• "Service was painfully slow, 30 minutes for someone to take our drinks order."

Food Quality

Pros:

• "Not had a Zaks burger for over 40 years due to moving away always said I would be back one day and today I had that chance and loved every bite."
• "The moving mountains patty tastes just like beef and my partner who got the meat burger said mine was better."
• "The food was fantastic, the burger was cooked perfectly for medium and was an excellent quality."
• "Food was lovely and arrived hot. Desserts numerous to choose from. Brownie was an excellent choice!"
• "Went with my girlfriend who is a vegetarian, she said it was the best veggie burger she’s had in a long time."
• "The food was excellent with huge portion and of good quality and value for money."
• "Food was amazing and the service was great."

Cons:

• "Food Was OK But Could Of Been Alot Better Too Much Quantity And Not Enough Quality Burgers Overcooked Just Fell Short But Not The Worst"
• "The burgers were processed and not freshly made so when asked if we'd like it cooked medium we said yes but it arrived it was well done because it wasn't a fresh burger."
• "Burger didn't taste freshly made, more like a processed burger, I wonder if they come in frozen🤔."
• "Certainly not good tonight, burgers were undercooked, some were cold, wedges were not cooked through fully."
• "The food was not good I asked for medium cooked Western burger but it was over cooked, the bacon was under cooked, the cheese was a cheap rubber square and tasted of nothing and the bun was also very dry."
• "I then had the salmon and it didn't taste very fresh, it tasted like the frozen microwave salmon you get at the supermarket."
• "The portions were large again but the chicken pieces seem to be misshapen as though they are bought in a bag of odd cuts rather than good quality breast meat."

Ambiance

Pros:

• "A great safe place to enjoy a meal out"
• "Great decor in all their diners, great background music (not too loud)."
• "Atmosphere was lovely and the food was absolutely delicious."
• "The restaurant is decorated with lots of American signs and number plates, and the music makes you feel like you're stateside."
• "The atmosphere is wonderful great music playing on the go!"
• "Lovely atmosphere, not too loud and not too quiet."
• "The atmosphere is really nice the restaurant is clean and presentable."

Cons:

• "What an awful experience! The food was diabolical, and we're not fussy."
• "Atmosphere flat, no interaction with waiting team with the customers."
• "Overall very poor."
• "The whole place lacked any kind of atmosphere."
• "its very crowded and very full and very loud they fit too many people in one place its hot and people become sticky when they are sweating and would you want to be sat that close to a stranger...."
• "Hyper Americana, it was super loud and bright."
• "The second time we were in a pretty dank corner that had no atmosphere."

Value for Money

Pros:

• "It is expensive but they have different deals for different days."
• "They also have an app which gives you deals for your birthday and also there are offers on the app which can bring down the price."
• "The food as always was on the money, a consistently reliable meal."
• "Not the cheapest, but you get lots for your money."
• "Prices are very reasonable and the atmosphere is usually vibrant."
• "A good meal at £40 for two with one course and two drinks each."
• "Oh; and the sweets and shakes aren't half bad either, and the value is just amazing."

Cons:

• "We paid £94 for our meal out but unfortunately will think twice before returning due to being told how you can have your food cooked!! 😞"
• "It got quite chilly in there, almost as if the heating had been switched off."
• "The cheesecake was on a par with Iceland frozen and the ice cream nothing special."
• "Overall an okay experience but wouldn’t recommend anymore than once a month due to large portions and expensive prices."
• "The drinks are expensive and so is the food."
• "The food wasn't great, not what I'd call 'hot' temperature wise."
• "The chairs are extremely uncomfortable!!"