TGI Fridays - Cardiff Newport Road Reviews Summary

Food Quality

Pros:

• "Food was delicious as it is every time we've been."
• "Steaks were lovely."
• "The food came very quickly but unfortunately the sesame chicken was cold and the steak was cooked well done rather than medium, as asked."
• "When the food arrived, it was beautiful."
• "The ribs that my husband had were amazing as always and the corn dogs my daughter had were lovely too."
• "The food was tasty and well prepared."
• "The food was hot and beautiful, we even met Darth Vader in the reception entrance to the restaurant."

Cons:

• "Understaffed and over priced. They seem stuck in the past and living on previous reputation."
• "Steak meal was served cold so had to be remade."
• "Boneless Chicken Wings were seemed and tasted like they were brought from Aldi next door and microwaved."
• "Wouldn't go there again. Food disgusting and service very bad."
• "The food that was delivered was bland, cold and dry."
• "Not what it used to be, food portions have shrunk and the quality of the food was bad."
• "The burgers here used to be delicious and fresh but they are now dry, flavourless and over cooked."

Service

Pros:

• "Lloyd was a fantastic server, very attentive and always made sure we had everything we needed with basically no wait."
• "Our server Ellis was attentive and friendly and the food arrived quickly too."
• "Service was fantastic, the staff are very friendly."
• "The staff are very helpful."
• "If your celebrating a birthday they will make you feel special and you get a free dessert."
• "Great food and excellent service. The soft drinks are free refill, I didn't have to ask though as the waiting staff were very attentive and just kept fresh glasses coming even once we finished."
• "Beautiful food and great service."

Cons:

• "Staff were miserable."
• "Music was way too loud so couldn't hear each other talk."
• "I'm about to leave 0 but because 1 star is minimum that's why I'm giving 1 star. Very disappointed, customer service zero start from the manager."
• "Service staff were a bit blunt and were not very friendly or helpful."
• "But service was slow and atmosphere quite dull."
• "The food is overpriced and the mark up is absolutely insane."
• "The restaurant is so dirty I was shocked everything was sticky the floors and tables."

Ambience

Pros:

• "Awesome place with interesting artwork and lovely food."
• "Warm atmosphere, perfect for everyone."
• "They also had a fantastic atmosphere, music mix was great and I loved how it looked from the outside as well."
• "The atmosphere was great and our server Lloyd was very prompt and helpful."
• "The atmosphere is always great and the staff are friendly and welcoming and provide efficient service."
• "The place has a welcoming atmosphere."
• "The atmosphere is up beat."

Cons:

• "There was food on the floor under the table."
• "As far as an environment we sat amongst empty dirty tables with left over food which is very off putting and made the whole place look untidy and dirty."
• "Decor of the venue is showing its age in some areas, nothing a mild refurbishment wouldn't fix."
• "The restaurant had numerous dirty tables, that were not cleaned until we were leaving."
• "No atmosphere. Not like it use to be pre covid sadly."
• "Unfortunately some children on a nearby table were pretty loud and we couldn't have a conversation."
• "The restaurant is so dirty I was shocked everything was sticky the floors and tables."