The Smoke Haus Reviews Summary

Food Quality

Pros:

• "Food was amazing, and fairly cheap."
• "Good meal and very tasty too."
• "Food was amazing and reminiscent of actual southern BBQ locations in America."
• "Delicious food. Had a huge sausage covered in pulled pork and pork scratchings, with bacon."
• "The food was nice and hot, plenty of flavour."
• "The food was wonderful."
• "Food is delicious, it's big big so care not to over order but they don't rush you so you can order in bits."

Cons:

• "Ribs were really cold and tasted like they'd been cooked days ago, really tough."
• "The pulled pork and brisket were soft and well cooked BUT both were tasteless."
• "The chicken wings were overcooked and dry and had no flavour either."
• "The main was not great."
• "Unfortunately some items on the sharing platters were dry. The wings and the brisket were not tasty and not enjoyable to eat."
• "We had the 'famous' chicken wings which were just about cooked but rubbery af."
• "The brisket beef was cold and not nice and my boyfriend had just the brisket beef as a meal and his was dry and chewy."

Service

Pros:

• "Staff were welcoming and attentive."
• "The staff were amazing. They apologised, only charged for the half grill, gave us 10% off and let us take the rest in a box."
• "Great, efficient service from all staff and I thoroughly enjoy the music while I eat."
• "We always love going to Smoke Haus, really friendly staff, even got chatting to one of them who had a book of all cocktails that he could make."
• "Our waiter Kieran was really friendly & helpful & attentive throughout our meal."
• "The staff were friendly and helpful."
• "Staff were really nice and friendly, service was nice and speedy."

Cons:

• "The lady who served us had no manners at all not only did she slam the plates on the tables she leaned over my partners food to serve my meal."
• "We did wait a while for the bill due to a shift change handover."
• "Sorry folks but what an absolute shambles!"
• "The restaurant was quite empty so me and the others at the table felt neglected."
• "After being handed the menu our assigned wait staff disappeared for ages."
• "We made a reservation and arrived early. Ordered food and drinks within 15 minutes. 30 minutes later we ask where our food is."
• "Service wasn't the best and twice I had to go to the bar for my own drinks as there weren't enough staff for the amount of customers."

Atmosphere

Pros:

• "The atmosphere is really quaint and Americana."
• "Suitable for romantic atmosphere as well as social bar and restaurant."
• "Honestly the most pleasant experience here."
• "Pleasant atmosphere."
• "Excellent atmosphere, felt genuinely American."
• "The atmosphere was great! You can pick your own songs to play which was a fun idea."
• "Great atmosphere, we were there on Coldplay concert day, and a modern contemporary vibe."

Cons:

• "You need sonar location to navigate around here, its just dark."
• "The overall feeling was a bit tired."
• "The place lacked any soul."
• "The atmosphere is lacking a bit of lighting which can make it feel dingey on overcast days."
• "The environment was not welcoming at all."
• "The whole restaurant is pretty loud and the music blares - which is really unfortunate."
• "The place lacks an atmosphere and the food is pricey considering the style of the restaurant."

Value

Pros:

• "The overall bill was surprisingly cheap for the 5 of us."
• "Food is so good, huge portions and decently priced considering where it is."
• "Prices are very reasonable."
• "Also the price was reasonable."
• "Prices really excellent for portion."
• "Menu was reasonably priced."
• "The food was outstanding & very good value especially for Cardiff."

Cons:

• "Lovely food, but prices are too high for a family with so much waste."
• "It wasn't particularly expensive but with so many good restaurants in Cardiff why on earth would anyone go here?"
• "Would be 5 stars but was a little pricey for what you got."
• "Waited over an hour for food to be told no pulled pork £27 per head for food never worth it, chicken wings dry no taste beef dry."
• "Place is wicked and really good fun only issue we got is the drinks 5 pound for a can of cider is ridiculous 330ml!"
• "Expensive."
• "The prices were exorbitant considering the dismal quality of the food and service."