The Harbour Reviews Summary

Service

Pros:

• "The staff were all so friendly, the service was impeccable and the food was delicious and good value for money."
• "Was greeted by the lovely Marie on front desk, nothing was too much trouble for her!"
• "Staff very friendly sorted us a table with in minutes of walking through the door."
• "The staff were absolutely wonderful and even catered to my dads gluten free needs expertley."
• "The staff were all friendly and didn’t rush you by clearing plates early while your still eating etc."
• "Staff are amazing, great service, great food, very clean."
• "The staff did everything they could to make your visit enjoyable."

Cons:

• "Massive queues at the bar due to there being one member of staff taking orders."
• "The guy who showed us to our table was extremely rude throughout our visit."
• "Terrible. Bad service. Food sent back as not as ordered."
• "Service not too clever hardly any staff, tables not cleared immediately."
• "Service was appalling only 1 member of staff serving whilst the other 5-6 just loitered around."
• "Shocking. Booked a table for 6pm.arrived and seated fairly quickly. Placed our order via the app around 620pm. Over an hour later and no food."
• "Slow and poor service, three tills open, but only one staff member serving for both food and drinks orders."

Food Quality

Pros:

• "both meals, were excellent value for money."
• "Tasty food generous portions."
• "The fish was amazing better than the fish shop in my opinion."
• "Food was fantastic great value for money four adults eating all enjoyed their meals arrived really hot to the table well presented and decent portion sizes will definitely be back again great for kids too."
• "The food we had was amazing, we all had the 6 burger bun doughnut, fantastic and very filling."
• "The food was lovely and nice quality, drinks were a surprise as they were cheaper than expected, but the price overall was also good."
• "The food was excellent and the staff were so friendly and helpful would highly recommend people to go."

Cons:

• "The 2 mega mix grill was okay but the chicken was very white and just cooked but gave my friend and my partner had very bad tummy aches and felt rough soon after we left."
• "Salmon was very overcooked and tough, there was no sizzle to the plate when it arrived."
• "The steak you couldn’t get any tougher it had been left standing in kitchen."
• "The food wasn’t up to much, the cheeseburger I had was tasteless."
• "Food was very bad dry tastles chicken on a stick with no seasoning."
• "The food was awful sizzler suppose to come out sizzling it was warm no sizzling, chicken tikka was tasteless."
• "The food was disappointing, the steak was over cooked."

Cleanliness

Pros:

• "Very clean."
• "the place looked very clean and presentable."
• "Food was fine, place was clean but it's very much a family pub."

Cons:

• "The place looked amazing from the outside but wasn't very clean on the inside."
• "The place was dirty table was very sticky."
• "A very worn out pub with sticky tables, sticky cutlery, and even sticky floors in the toilet."
• "Our issue was how dirty the place was."
• "The place it's self wasn't very clean. The tables were dirty."
• "Whole place could do with a good clean to be honest."
• "The place is dirty, tables all sticky and not cleaned properly, the menus are all torn and unreadable."

Management

Pros:

• "The host talked us through the safety steps in place and we were seated near the rear patio."
• "Huge shoutout to the youngish looking guy with glasses (think he’s the manager) - top notch pub you run well done!"
• "The host Lee was amazing, he talked us through all the safety steps and food ordering."

Cons:

• "This place is very poorly managed! It would help if they helped the staff by being there."
• "The manager did eventually arrive and he said there was nothing he could do as he was leaving on Monday!"
• "No manager turned up."
• "The management of this pub need to do something urgently to overcome the wild bird problem."
• "Please implement some management skills and introduce on-going training, so the same complaints don't re-occur."

Value for Money

Pros:

• "both meals, were excellent value for money."
• "Inexpensive food of fairly mediocre quality."
• "Food was fantastic great value for money four adults eating all enjoyed their meals arrived really hot to the table well presented and decent portion sizes will definitely be back again great for kids too."
• "Brilliant service from this pub, pricing is very competitive and quality is surprisingly really good for what you pay."
• "Great for family meals on a budget."
• "Food and drinks value for money."
• "We're going back next year as its great value for money."

Cons:

• "No discount just we're going to serve you 1/5 less of your meal (and a tiny portion) but you need to pay the same price."
• "The food wasn't that good but for the quality it was overpriced, definitely cheap pub food."
• "So instead of paying £14 I was charged £22, a big difference."
• "The food was awful sizzler suppose to come out sizzling it was warm no sizzling, chicken tikka was tasteless."
• "The meal was Mediocre at best, even though it was quiet."
• "Probably the worst meal ever eaten."
• "Food over cooked and dry, toast hard and cold."