Choices Estate Agents Croydon Reviews Summary

Agent Performance

Pros:

• "Will Donker is still a 5 star agent no doubt."
• "Nicola MacDonald was helped/involved from the Sales team who was also amazing, really approachable and getting swift response and chasing the paperwork between the solicitors and worked very hard to keep things moving for completion."
• "Daniel and lettings team were very professional and helpful."
• "Dan from Choices, Croydon, was extremely helpful and professional."
• "With Joshua's 'can do' approach I was moved in quickly and easily."
• "Every call I made or email to Will was dealt with professionally and promptly."
• "Dan Norris was very helpful, professional, supportive and easy to talk to."

Cons:

• "I feel they stole £1000 from me! ... no one ever returned my email or call!"
• "Very bad agency, they are bunch of thieves, I rented an apartment for almost 2 years never once did I miss payments."
• "Rude, uncommunicative, blame you for everything."
• "He was condescending and rude."
• "Don't bother with Choices Croydon!!! They are unprofessional as following confirming a viewing by email, they then didn't turn up and had no common decency to call."
• "Save yourself the headache, and don't even consider renting from these clowns."
• "So, 2 months ago I had an unpleasant experience with Mr. Afrahim Hussain - Croydon, who took me 500 pounds without a service."

Communication

Pros:

• "They were always super prompt to reply."
• "Dealt with CHOICES as a buyer. Always quick to respond, and sales progression were instrumental in pushing the purchase along."
• "Kept us informed of all pending viewings and if any changes."
• "He always kept us fully informed by phone and email."
• "The staff there were polite, professional and honest."
• "He was with me constantly every step on the way via phone & email."
• "Helped chase solicitors where / when needed."

Cons:

• "Horrible customer services. Never call back even they promised."
• "Absolutely awful at corresponding. I emailed and rang several times about issues with the property and got a response almost two months later."
• "Choices' customer service on the whole and especially customer service department in Redhill is appalling or non existent."
• "They ignored my complaints, disregarded my requests, and left me in the dark at every turn."
• "The property is back to market now but they still hold our deposit and no one ever responded to me!"
• "Disgusting agent, left us with no hot water for 7 months and didn't bother sending anyone to fix it."
• "Do not use for renting a property, they are completely unhelpful when things go wrong with a tenant and their customer service skills are non existent."

Professionalism

Pros:

• "Very professional and friendly."
• "A truly amazing representative for Choices."
• "The staff were friendly and helpful, and very communicative."
• "Estate agents we met all very polite and courteous."
• "Always polite and responsive."
• "The staff is very professional."
• "Fantastic working with Stuart again. Always giving an honest opinion and sound advice."

Cons:

• "I agree with other reviewers. I rented my flat out for 12 months through Choices and they were hopeless."
• "We left before we got a single repair done after a long winter AVOID!!! 1 star because I cant leave 0."
• "Prepare for a barrage of unexpected fees."
• "A very unserious company!"
• "Moral of the story, avoid this place at all costs, or at least make sure you have proof of any discussions to back yourself up."
• "Simply OUTRAGEOUS service and not reliable."
• "STAY AWAY !!!!!!"

Customer Satisfaction

Pros:

• "I wouldn't hesitate to use Choices Croydon again and I would highly recommend you Choices and their agents, specially Will Donkor."
• "I am absolutely satisfied with this company and highly recommend them."
• "Would definitely recommend Will and the rest of the team."
• "Very pleased and happy with the service from the beginning."
• "All in all they did a great job and we're very happy with our new home!"
• "Will highly recommend!"
• "I highly recommend their services to anyone."

Cons:

• "Never again!"
• "Worst estate agent ever."
• "A big thank you to Lettings Team especially Casey from Choices South Croydon for his professionalism, honesty when organising an online visit."
• "On move in day, we arrived to the flat and it was in the same state we originally saw it, nothing had been cleaned and the fixtures were not working."
• "Unfortunately another agent was looking after my property and the service provided was woeful."
• "My experience as a tenant with them has been nothing short of infuriating."
• "Had a really bad experience with Choices since the very first day. The only competent person I found was Will."