"Mary O'Leary, the lettings Negotiator is extremely helpful and always really friendly."
"Mary is excellent and treats you as a person just not a number and the service I've had from her is second to none."
"The support she has given me so far has been amazing and the only agent that has actually listened to my needs."
"Sophie Moore who manages our portfolio and keeps us up to date with constant feedback, which is great."
"As always a delight to deal with Sophie Moore as she goes way beyond the call of duty."
"Tom and Mary at Bicester branch have gone above and beyond to help me and my partner find the right property!"
Cons:
"We’ve dealt with 3 estate agents in 7 years and this is the worst experience we’ve had."
"They are not honest in dealing with their clients/customers."
"They have terrible customer service and if you let from them, they will most likely take most of your security deposite."
"I would highly recommend staying away from this estate agents."
"Dishonest liars."
"This company should stop playing on the innocence of the customers."
"The company is completely money hungry."
Customer Service
Pros:
"Thank you so much."
"I high recommend their services to everyone!"
"I highly recommend Alexander & Co Bicester as a very reliable and helpful estate agent."
"We would highly recommend this estate agency."
"I will gladly recommend Alexander and Co to prospective tenants and landlords."
"Communication was great, we always knew what was going on."
"Highly recommend Alexander & Co Bicester Estate Agents, service provided from start to finish was seamless, super friendly and always helpful."
Cons:
"After our tenancy had been going for 3 months, I never ever heard from Luke again despite the fact he still worked there, even after sending him numerous emails about important subjects."
"They have put us under a huge amount of stress, financially and mentally."
"Otherwise I wouldn’t recommend Alexander & Co or Bannisters as it was about a year ago."
"Poor communication & untimely from the get go."
"Lets hope the takeover by Alexander and Co makes wholesale changes because Bannisters are by far the worst letting agent I have ever had misfortune to deal with."
"If I could rate them less than one star I would. The most pathetic agency I have ever dealt with."
"AVOID THE LETTINGS MANAGER nasty nasty peace of work."
Property Management
Pros:
"Sophie is so proactive any issues rectified quickly and she’s always very accommodating when it comes to inspections and queries."
"Renee and her team responded to my questions promptly and the whole renting process was very smooth."
"She always kept in contact and I never felt like I needed to chase her for updates."
"Kaiden was very friendly and approachable, made me feel very comfortable to view the property."
"We will certainly be using them again next time we sell!"
"From start to finish we were very happy with the way Kaiden managed our sale."
"They took on board our requirements and really came through for us."
Cons:
"No repairs were ever done, everything was blamed on us, tenants."
"Using them, there were days I went on without hot water for me and my kids, when there is a fault and you report, it takes a long time before it gets look at."
"The property manager AMY refused to sort out our housing issue."
"Property managers would change constantly but the last one, Debi, omg… Just beyond one sided."
"Accessed the property illegally without prior consent from us to fix an issue."
"They locked me out of my rental flat stole a gold bracelet had the keys at the end of the tenancy and said they hadn't got them and tried to get £2000 off me avoid them."
"We have been at the property a while and have struggled since day one to get anything out of them, the house wasn't handed over in decent order and their completion rate on reported defects is less than 25%."