Frost's Estate Agents St Albans Reviews Summary

Staff Performance

Pros:

• "Oliver was the most helpful, professional and kind member of staff I've had the pleasure to speak to."
• "Rose who handled the whole legal process between us and the tenants was very friendly and knowledgeable."
• "Oliver Banks was extremely helpful in arranging our viewing and proceeding with renting a property in St Albans."
• "Darcie's communication was exceptional. She kept me informed at every step, promptly answering all my queries and providing updates without fail."
• "Sophie went above and beyond and showed a great deal of consideration for my needs and concerns."
• "Tom Weaver has been excellent."
• "Sarah and Oliver are both responsive, high efficiency and helpful."

Cons:

• "I was very disappointed with the level of service and attitude of frosts in both selling and renting my property."
• "The communication was extremely poor, I would have to constantly chase via phone and email, even at points of the deal falling through."
• "I rent in a frost property in St Albans since December 2022, the service from the property manager has been really disappointing."
• "Currently, it's been over a week that I have no hot water and our electricity keeps cutting off because of a fault in the water heating system."
• "I don't quite know what happened with this agency but every time my mum called them to confirm a viewing they would essentially ignore her."
• "Unfortunately we had an awful experience when working with Frosts. We were repeatedly lied to about the property we were buying and were spoken to appallingly by members of staff particularly a male sales agent."
• "We would not recommend working with them again it has put us off buying a house for a long time."

Customer Service

Pros:

• "They were incredibly professional and attentive, making the entire process smooth and stress-free."
• "The whole experience was great and we'd recommend them to anyone looking for a high quality agent with integrity."
• "They have been really helpful and responsive making our big move easy."
• "They were also quick to respond to any queries we had and were always willing to go the extra mile for us."
• "The best Estate Agents I've ever dealt with."
• "Had such a positive experience with Frost. Friendly. Honest."
• "We are really happy with the service and highly recommend Frosts."

Cons:

• "In our eyes this is bullying and not a good way to do business particularly after no sale or let since July."
• "Edit: unfortunately since then, we've had a few issues regarding inaccurate adverts and misleading EPC ratings..."
• "The main reason I am writing this however is that as soon as we cancelled the letting with frosts we receive a threatening email stating names of people frosts have not shown or done anything with that if we have these people as tenants that they would pursue their fee."
• "The property was nice but we decided not to rent with them because of this discrimination - how come it takes her 7 times and me just once to get the same result? Unacceptable."
• "This sale fell through mainly because we no longer trusted the purchasers we feel."
• "Sadly my experience of buying property for the first time consisted of four months of cowboy conveyancing."
• "FirstPort are always very slow and frustrating to deal with."

Property Management

Pros:

• "Melanie manages my property and she is brilliant - I just send her one email and she fixes everything!"
• "Very communicative and always available to answer the phone."
• "Our property was rented in 24 hours after it was put on to the market!"
• "The staff there are great and pick up calls nearly instant."
• "I have been using Frost's for years to manage my property in St Albans. They have always been extremely thorough, professional and informative."
• "A special thanks to Sheetal - she has been amazing with helping me recently with a big problem I have had regarding car parking at my property."
• "As a long term landlord I have received an excellent service from Frosts who have always responded in a professional and timely manner to my requests."

Cons:

• "I actually felt put down when we were given feed back on the house in some cases."
• "We never felt as though frosts had our back, I actually felt put down when we were given feed back on the house in some cases."
• "I then had 2 emails essentially saying that the new agents had less people to view and commenting on the quality of their photos."