Mellor's Garage Reviews Summary

Customer Service

Pros:

• "Absolutely excellent service from everyone at Mellor’s."
• "Really friendly, honest service."
• "Steve really helpful in explaining potential issues with car."
• "They made such a effort to get it sorted."
• "Friendly and so accommodating, would highly recommend."
• "Always able to fit me in at short notice when I have an issue with my car."
• "Fantastic, friendly service."
• "The staff at Mellor’s are extremely professional and helpful."

Cons:

• "I have used Mellors several times and always found the customer service somewhat lacking."
• "Unfortunately, my experience was very disappointing."
• "Furthermore, the repairs took much longer than I was told they would."
• "Staff was very unfriendly and unprofessional."
• "Disappointing."
• "Unfortunately, cannot recommend these guys."
• "How rude!! I just phoned to ask the owner of the garage why the pump was not switched on for me."

Quality of Work

Pros:

• "Mellors have been brilliant every time I have been to them."
• "Just had an MOT, and wasn't a straightforward one, but the service I got was professional, helpful, engaging."
• "Very good service and reassuring because I was in a bit of a state over it."
• "The bike was returned in a much cleaner condition than when it went in and runs superbly."
• "Great honesty and all was sorted free of charge."
• "My car was treated with care and with no damage to the alloys."
• "They managed to completely repair everything and were communicative and beyond friendly throughout."
• "The last two services that I had at the BMW dealership - the car was neither washed or vacuumed."

Cons:

• "I noticed that the repairs were not done properly and I had to bring it back to the garage to have them fixed again."
• "I had a MOT which failed, i thought they car was perfect, and when i drove the car home after the failed MOT some thing was not right."
• "They charged me for a service but didn't actually fix the problem with my car."
• "£1000 down the drain with additional labour."
• "We had to return the car and have another labour charged to replace the water pump that was faulty."
• "Also, the service book didn't have stamp from them and I was told its a sackable offense."

Convenience

Pros:

• "And they made it all super convenient for me."
• "Car picked up and dropped off at no extra charge."
• "Very pleased and WILL use again for this service."
• "They collected our car, talked us through all the issues and costs and returned the car the next morning looking brand new."
• "Car returned in tip-top condition."
• "The pick up and drop off from my home was also much appreciated!"
• "They picked up and delivered my car back for free."
• "I can’t recommend highly enough."

Cons:

• "The garage is too far from my house to just 'bring it back in'."
• "I had to leave it on their doorstep."
• "I assumed this was their opening time of 8.30am. But actually, they meant 8am."
• "He did say, that I could possibly have a courtesy car."
• "No one seems to be on the same page with what they are telling customers and it’s frustrating because I have wasted my time coming to them."

Pricing and Value

Pros:

• "The price! Very competitive, their ethos around not ripping people off for fuel clearly extends to the rest of their business."
• "Great service, great knowledge, and lovely people to deal with."
• "Always a fab job and nearly always the lowest price petrol around."
• "Very much recommend and trusted garage."
• "A genuinely honest business that don't rip their customers off."
• "Very good service from all members of staff whether that be stopping in for fuel or getting the dreaded mot done always get treated the same by very friendly staff."
• "Very pleased with the 5 star service I received from Mellor's."
• "Cannot recommend highly enough! Fair bit of work needed doing on the car, including 4 new tyres, new exhaust with a catalytic converter and brake pads, MOT and service among other things."

Cons:

• "They charged me for a service but didn't actually fix the problem with my car."
• "Spoke to a guy twice on the phone who kept interrupting and talking over me."
• "They made no effort to come out to me when smoke was pouring out of my car."
• "Had to take it to another garage about a week after collecting it from them which just isn't ideal and cost me more money."
• "We had to return the car and have another labour charged to replace the water pump that was faulty."
• "£1000 down the drain with additional labour (coils had to be taken off the car twice for repair to be carried out) that could be avoided if the car was properly inspected at the first place."