Address: 2 High St, Croydon, CR0 1YA, United Kingdom
Phone: +442038291390
Rating: 4.2
based on 129 reviews.
Agent Performance
Pros:
"Salonee, has been a great help and I can’t thank her enough for helping us find a place that we can finally call home."
"Jack Richards and Tom Pedrotti at the Croydon office... Jack was super supportive gave me a list of properties to view extremely detailed."
"Thanks to Chelsea I can happily say that I had a great experience dealing with Foxtons Croydon Estates."
"We had a great experience finding our first home together thanks to Salonee Jamnadass, who was friendly, professional and always very responsive from the start of our search to moving in!"
"Cannot say thank you enough to Diana Chiper who was excellent at every single stage of the process."
"While looking for a flat with various estate agents I found Oscar Evans at Foxtons Croydon a jewel in the sand of Estate agents."
"Emlyn has integrity, commitment, and a great heart, which are qualities I never expected to find in a realtor."
Cons:
"Staff just repeat over and over that they will speak to the landlord nothing gets done."
"Booked for a viewing, agent didn't turn up or let me know."
"Worst experience you can get!"
"The worst experience ever!!! They showed us a flat with cero effort to explain how things worked within the flat."
"Do not rent from Foxtons, they do not maintain their properties."
"I was very annoyed as they didn't do anything at all. I would never go with Foxtons again."
"I wouldn't recommend them. I booked an appointment. When I got there the next day the girl wasn't there."
Communication
Pros:
"He was honest about challenges with and extremely helpful when it came down to getting the nitty gritty done to prepare the place for showings and get the highest bid for my place."
"Dipan took over when Ten Degrees were doing referencing and ensured that the whole process was wrapped up very quickly."
"Charlie was amazing - the whole experience of renting in Croydon was easy and fast because of his brilliant work and communication."
"Jack Richard's in the Foxtons Croydon branch made my property search and sale really stress free."
"Charlie at Foxtons... was extremely devoted towards our mission."
"I have been dealing with carley rust williams for a few months now after her initial visit to my house, and I have been amazed at her knowledge and her consistency."
"Meeting her made my family experience a smooth transition from living in our home country to being new residents here in the United Kingdom."
Cons:
"Instead of helping with the situation I got this email. 'I’m afraid that from here, there is very little that we can do and our hands are tied as our contract with the developer no longer exists, thus we cannot chase further on any end.'"
"The flat was given to us dirty (in a disgusting way, with still food in the oven, pubic hair and dirty WC and a lot of dust everywhere)."
"Upon the tenants leaving, Foxtons were terrible, taking over 3 weeks to sort out the deposit because of how slow their head office team is."
"Awful service - I would never work with this branch again."
"The agents are unprofessional."
"The agent didn't even call back to reschedule the appointment."
"She misguided us on multiple occasions and stood up for the second appointment which seems to be tradition in Foxtons."
Professionalism
Pros:
"Salonee is efficient yet approachable & reliable to get the job done."
"Foxtons made selling my flat in croydon a very pleasurable experience, they were very professional and kept me updated on every step of the process."
"Oscar Evans at Foxtons in Croydon was simply wonderful."
"Oscar Evans has by far been the best, he has most certainly put every other agent to shame!"
"It is rare to find an estate agent that you genuinely feel you can trust and whose passion and talent for his work provides clients with the feeling that he is not just an estate agent but a guide and help with one of life's most important decisions."
"Very happy with the help we are getting from Ryan: he has been very efficient in keeping us informed on the market."
"We completed inside a mind boggling 8 weeks and could not have done it without Jack's support."
Cons:
"I had bad experience with them They put in my contract i can move out after four months rent I stayed five months and then moved out they want it two months notice."
"We were stood up in spite of having a written confirmation."
"I don't trust Foxtons I believe they use little dirty tactics to get more money out of you at the last minute."
"Disappointed, they don't follow up..."
"Works that were due to be completed before we moved in were not done until 4 months after the move."
"Foxtons failed to give proof of our snagging list for a new build property to the developer."
"I would summarise their behaviour and philosophy as a company as rudeness, lack of humanity and empathy and LIERS!!!"
Customer Service
Pros:
"From start to finish, Salonee provided an impeccable experience."
"From viewing to move in was all completed within 3 days, which was exactly what we needed in a really stressful and urgent situation."
"Overall the whole thing was really pleasant and smooth I would 10/10 recommend Foxtons, whether you’re first time renters or just simply looking to move somewhere else."
"Everyone has been so helpful & friendly in what can be the most stressful time of moving house!"
"Just want to give a big shout out to Chelsea at Foxtons Croydon. She has helped me at a difficult time to find the perfect home."
"He is knowledgable about the market, savvy about pricing and negotiation strategy."
"His communications are excellent."
Cons:
"Our current place, has ignored us for months and did not reply to us when we emailed them about a mold in our bathroom."
"I’ve had nothing but horrible experiences and they don’t deal with a single issue."
"Avoid to rent with them if you don’t want to be disappointed and mistreated!!!"
"Their model means you don’t deal with the local branch, you deal with the head office instead, who are extremely slow."
"There are still outstanding repairs 8 months later."
"Unfortunately they have left a sour taste in my mouth after not removing the 'for sale' board and 'to let' board outside my house."
"The Agent went MIA. They didn’t respond to my email and I asked them again."