Chestertons Hyde Park & Marylebone Reviews Summary

Agent Professionalism

Pros:

• "Nishaad has been absolutely incredible with me, dedicating a whole Sunday afternoon of his time to help me find my dream property."
• "I am deeply grateful to Lana & Chestertons for delivering incredible service."
• "Maya... excellent work in finding and securing a tenant for my flat."
• "Nishaad taking us through every step, being super supportive, helpful and available 24/7."
• "Driss was there to answer a 101 questions, guide me and was constantly available for the number of times I wanted to see the place."
• "Umed Sharifi was friendly, efficient and very professional, and helped me very much."
• "He immediately understood our needs, came up with a brilliant housing solution."

Cons:

• "Justyna did not get back to us in the morning. And less than 2 hours before the appointment we still have no idea on where to meet."
• "Please never deal with Justyna or Chestertons Hyde Park."
• "There staffs are VERY unprofessional. They cannot even fix simple problems (highly inefficient in fixing incorrect offer terms; set up deadlines but don’t notice customer, etc) and they even blame customers."
• "I had a very poor experience with the Chestertons Hyde Park and Marylebone team."
• "Best of all they accused me of not paying rent when we agreed on a reduce rate due to the appalling state the apartments was in."
• "AVOID AT ALL COST. Chestertons team is the worst - irresponsible and irresponsive from the beginning of our tenancy."
• "Very unprofessional and seem to not know what they are doing."

Communication & Support

Pros:

• "Good clear communications, efficient and respectful of my current tenants when arranging viewings etc."
• "Highly recommended."
• "I have been working with Claire Oki and communication was always prompt and professional."
• "Chestertons agents easily understand what a client is looking for."
• "Polite, kind and professional, he was a pleasure to work with."
• "Thank you!"
• "Communication from Chestertons is excellent. It is clear and effective at all levels."

Cons:

• "The property was in horrible condition when handed over to us - door facing *outside* couldn’t be closed, no bed in the bedroom even though the property comes furnished and there was one during viewing, roof windows leaking, the list can go on…"
• "Was told I can not use the oven and shower at the same time due to wrong boiler fixed in the property."
• "No hot water, miss sold as I was advised patio would be fixed and is in accessible due to rotten wood."
• "I dealt with them and lost a client and a money around £700!!"
• "She also sent aggressive WhatsApp texts and emails."
• "Justyna is aggressive, goes back on promises, and keeps changing her words."
• "I had rats and lights blown for no reason."

Client Satisfaction

Pros:

• "We still can not believe how lucky we are in our new home. Big thank you to Umed."
• "We really appreciated his prompt and professional service."
• "I guarantee that you will have the best experience possible with Tabrez and his colleagues at Chestertons Hyde Park."
• "I would highly recommend them! :)"
• "You would be very fortunate to have him on your transition team."
• "I would totally recommend to all friends and family over here in London to start using Chesterton services if they are not doing it already."
• "I would like to mention the professionalism and commitment of the entire team of Chestertons."

Cons:

• "I rented a flat in Luxborough Tower with them, which has been a nightmare regarding security and maintenance since the day I moved in."
• "Had a particularly bad experience with Jack (who did not call back despite leaving messages across 3 days) and with Megan (who communicated that my offer was tentatively accepted if my friend went to see the place in person, but when she did, the place was given to someone else anyway)."
• "Terrible experience with moving out."
• "Please think twice before dealing with Chestertons Hyde Park. Many better agencies out there."
• "This is the worst estate agent to deal with landlords as they are not professional at all."
• "I'm feeling sorry for the landlord that used their services as he for sure overpaid works that wouldn't have been needed if Chesterton's would've been more competent."
• "Justyna did not reply to our last email on whether the viewings are confirmed and where to meet."