Willmotts Reviews Summary

Customer Service

Pros:

• "The staff at Willmotts were amazing."
• "Varol is an outstanding agent who I have known for over 20 years in a professional capacity."
• "Aaron Henley is responsive, creative at finding solutions for a reasonable price."
• "Solomon was exceptionally easy to deal with and friendly, despite things going wrong near the beginning of the tenancy."
• "Peter B always responds to emails and phone calls and always understands our needs."
• "Whenever we have called on Tee, she has listened, been supportive, understanding, professional, and committed to resolving whatever it is at issue."
• "The staff (Solomon and Gemma) have always been very helpful and easy to approach."

Cons:

• "Emily was so unprofessional and disorganised."
• "Agent was 30 minutes late to our viewing... No PPE, face mask or gloves. No info or conversation."
• "It’s been a nightmare dealing with their employees especially Emily."
• "Communication was probably the worst experience, with responses often only coming after they had been chased several times."
• "Had a viewing for a commercial property on Kingsland road today... Went to the appointment on time and nobody was there."
• "One of the worst agency’s I’ve ever rented a property from. Non responsive."
• "Most rude and unprofessional agents I’ve ever had."

Property Management

Pros:

• "Myself and my various tenants have found Willmotts both courteous and efficient as property management agents."
• "I would not hesitate to recommend Willmotts to anyone whether buying, selling or renting."
• "I am very pleased that we have a manager in Saana who puts the client first and who is courteous and respectful in her interactions with both myself as freeholder and the leaseholders who reside at the property."
• "I cannot fault the team and their brilliant customer service."
• "One of the team at Willmotts found my wallet on the tube and went out of their way to return it to me."
• "Saana Amzile has been very efficient and professional in dealing with not only our property's day to day management issues but also in tackling and resolving a host of complex legacy problems."
• "Wilmotts have provided a very good service while doing building renovations at a block of flats."

Cons:

• "A property management company who don't manage."
• "All of the maintenance work is done to the lowest standard for the least expense to the company possible."
• "It takes them ages to reply to emails."
• "Getting them to fix the property worked as well as talking to a wall."
• "Don't expect anything from them as a tenant."
• "We are in the process of buying a flat in a building managed by Willmotts. Our solicitor made some enquiries more than 2 months ago and still they didn’t reply."
• "Service charges are paid but grounds and bins are filthy with food rot, dirt and rats."

Professionalism

Pros:

• "Aaron Henley of the surveying team undertook a very comprehensive survey of our period building... He was very thorough and helpfully clarified a number of issues in the report with respect to current legislation and/or best practice."
• "Just want to say how delighted I was with the service I received from Lee Spearman. One of the best building surveyors I have met as he genuinely has a passion for the business."
• "I have worked on a number of projects with Aaron throughout the London region... very thorough with both his inspections and reports."
• "Aaron from the Building Surveying Department has been a pleasure to work with."
• "I contacted Jim Jenkins at Willmotts in order to gather some information on managing our block and in particular the financial aspect to this. I have to say that he was most helpful."
• "I am delighted with the fast and professional service I received from Lee Spearman in resolving the party wall issue with my neighbour."
• "As a professional individual in the conveyancing sector communicating with fellow professionals is essential and I must add that Aaron from the Building Surveying Department has been a pleasure to work with."