Address: Edge Ln, Old Swan, Liverpool L13 2EY, United Kingdom
Phone: +441512204220
Rating: 4.6
based on 141 reviews.
Speed and Efficiency
Pros:
"They were very quick and prompt and had everything sorted within the hour."
"Really good service with the added benefit of having the retail park opposite to get a decent cup of coffee while I waited."
"Booked an MOT for 4.45, and was finished well within the advised 45 minute to 1 hour time slot."
"The people work quick and precise and it makes the whole thing a breeze."
"Booked online overnight for first appointment at 8:30am, was away with new tyre just after 9am."
"Turn around from my van going in to coming out was speedy."
"New tyre fitted quickly and I was on my way again. Great job guys."
Cons:
"More like Slowfit and Badfit. I was expecting better considering I bought 4 new tyres. Said they'd take an hour. It ended up taking more than 2 hours."
"3 Hours for 2 front tyres... 1,5 hour for one... the best servie ever..."
"Second time I went to the same store on edge lane Liverpool and waited a hour for a new tyre and when I could see 3 people stood around one car and 2 of them were on there mobile phones."
"Had a problem with the wheel on my car which I thought would be a quick fix, I’m not a mechanic so don’t know fully but Kwik Fit had it for about 4 hours and fixed the issue."
"Had problems getting the same price quoted online, so ended up booking online rather than direct."
"Waited 2 hours to get job done."
"Very poor customer service told to come in first thing in morning for puncture (2nd in queue) still had to book appointment 6 hours later and took an hour to fix a simple puncture."
Customer Service
Pros:
"The professional manner and flexibility offered to me at a time of need."
"Amazing service from this Kwik Fit. Always difficult to find a garage with great staff who are friendly, informative and most importantly honest."
"Arrived late, not a problem. Ian the mot tester, brilliant. Professional, friendly and kept me updated."
"Excellent customer service from start to finish, Liam went above and beyond to help me."
"Amazing service as a new driver was nervous about being scammed as I didn’t no anything about cars but everyone was lovely and would definitely recommend 👌👍"
"I had my MOT done today and the guy found money in my car and left it on the seat for me, it’s nice to see honesty and professionalism."
"Keith on reception was extremely helpful. I was in a panic as I needed to be at a meeting in Manchester and got a flat tyre on my way, Keith fitted me in despite a busy morning and I made it all on time."
Cons:
"I found the man on the desk quite abrupt and rude."
"Staff needs proper training to deal with the customers. Poor customer service after sale."
"Rude. Arrogant. Couldn't be bothered to have a look at my badly punctured tyre."
"After them miss selling me a tyre that wasn’t needed, they then sent me off to have the wheel fixed, on my return promptly told me that they couldn’t fit me in for 2 days."
"What absolutely rubbish service! I was in desperate need of a tyre so I thought and as I was away from home by several hundred miles thought I would visit this branch."
"After me visiting Kwik Fit in Rice lane. Were staff are very unprofessional, rude, and basically do not care about their customers."
"Never again Kwik fit another customer lost, keep up the good work and soon you won’t have any left!!"
Honesty and Professionalism
Pros:
"The engineer, I didn't get his name, was thorough and clear as to what was wrong."
"I will be using this place in the future for sure and would highly recommend it to others :)"
"5 star service would definitely recommend to friends and family! ⭐️ ⭐️ ⭐️⭐️⭐️"
"The customer service here is amazing and the whole process was a breeze."
"All staff are absolutely fab and really efficient, Liam was an absolute star let us know what was going on and we was on the road in no time!"
"While waiting in the seating area I overheard the staff dealing with other customers and they were brilliant. Courteous, honest, kind and really helpful if they hadn't booked."
"Always get the best service from this branch - the lads are all lovely and friendly and are always totally honest about the job."
Cons:
"This branch of Kwik fit tried to persuade us to replace four tyres on our audi tt quattro instead of just the two needed using misleading information."
"I have NEVER came across a more incompetent garage in my life."
"Good bye Kwik Fit."
"DO NOT USE! They will over charge you, by a lot!!"
"First time I used kwikfit yous wrecked my locking wheel nut key and told me I had to get a new one from ford and you would pay me back when I brought the invoice into you and that took hours of my time to do also I waited 1&half hours to get a new tyre."
"They told me that my cars tracking was out... I tracked the car myself 2 weeks previous."