"Matt who looked after me showed me the benefits of a service plan; the car was serviced on time, no extra charges, great communication."
"James Collins on numerous occasions and have always found him to be very helpful, honest and reliable."
"The customer service was outstanding! James and Russell were extremely knowledgeable and gave us the assurance and confidence to make the investment."
"Everyone who we dealt was brilliant. Starting with the receptionist Danny who always had a lovely smile and always made sure we were well looked after till we met our sales person Gareth who was exceptional professional with his customer service and time he spent with us."
"Both very professional and friendly. All staff at Christchurch gave brilliant customer service and would recommend to family and friends."
"I recently purchased a Jaguar and was served by Harry, I’ve been extremely pleased with the service from start to finish."
Cons:
"Since Hendy took over the franchise the service and customer care didn't exist."
"Honestly appalled by the service, was promised the world and seriously under delivered."
"Frustratingly really poor service which is very disappointing in such a competitive marketplace."
"Service here is by far the worst I've ever received not only from a car dealership but absolutely anywhere."
"Terrible customer service, the over the top service I had initially received from matt when getting my car serviced was no where to be seen when I came back this week to report a fault with my car."
"In short the after service is appalling, and evident that when they have sold you the expensive car, they are no longer interested!"
"Very poor service, very rude manager, avoid!"
Sales Experience
Pros:
"Stunning gifts for my wife and kids when we picked the car up. Made to feel very special all the way through the deal."
"Victor was our salesman and I have to say that out of all the many, many salesmen we have dealt with over the years, Victor is by far the best."
"Wanted to update my freelander. Met a salesman called Russell nothing was too much trouble & spent plenty of time with me."
"I’d definitely recommend Anthony to help anyone find their dream car."
"Thanks to Joe for a great experience. Collected our new car this weekend. A 5 star service."
"Purchased a Velar from Russell at Hendy. His service was exceptional."
"Our salesman Jack Spiers was very helpful and not at all pushy. He helped us with everything we asked and made it all run smoothly."
Cons:
"avoid avoid avoid wide boy sales overcharged - messed up delivery - supplied wrong spec - then no contact or pr - go elsewhere."
"Worst experience ever buying a car."
"I would NOT recommend this garage. After sales is atrocious!!"
"Terrible service by the salesman."
"this dealership has very bad customer service."
"Tried buying a Range Rover sport turned up and I was really disappointed the condition of the car was terrible."
"Very Disappointing, I have been a loyal customer of Land Rover for over 25 Years."
Vehicle Quality and Delivery
Pros:
"We were extremely happy with the car and how it was presented on handover."
"I picked up my approved used car today from Hendy Land Rover. It was probably the easiest sale they’d ever made."
"They were always available for me whenever I would call to discuss anything about my car."
"The car was built and delivered on time even though we were on a third lockdown - well done Land Rover, Hendy and Jim."
"Collection of our new Range Rover today. Many thanks for the outstanding service from the team here."
"When the car was ready to pick up - it looked absolutely like brand new."
"Thank you for everything you have done with my new Land Rover. The car is driving extremely well, very smooth and quiet."
Cons:
"Website and Google details said they were open to 18:00. Drove for 45mins with my toddler to arrive at 16:15. Doors shut and staff sheepishly not making eye contact to let me in."
"Bought a demo Evoque Convertible and upon collection... Still waiting two months later for parts and payment arrangements for a new key to be done at a local dealer."
"The 1st one had to be returned as misled given the car had a large gap in service history."
"My car has been deemed a non runner whilst still in a finance agreement until December of this year."
"No response from phone calls... Faulty surveillance system that no one can be bothered to deal with! Appalling."
"When we went to put the flowers that they gave me in the back seat well, we noticed that the light colour leather upholstery on the back seat had a dark mark on it."
"Two months after taking delivery of my new replacement Discovery Sport I noticed that there was water ingress through the tailgate."