Marshall Land Rover Cheltenham & Gloucester Reviews Summary

Customer Service

Pros:

• "Fantastic Customer Service. We will be bringing our new vehicle here for our services."
• "Wayne has been exceptional throughout."
• "Enasio Rosselli (Nas) was extremely professional and did his very best to help."
• "Really pleased with the new Defender and the whole buying experience."
• "Incredible service from start to finish, all of my dealings were with Cashia Archer."
• "Wanna say a massive thanks to matt mills transaction manganger and Wayne connolly sales executive."
• "We have just purchased our first Land Rover from Wayne Connolly @Marshall and I can’t tell you what a refreshing sales experience it’s been."
• "Very professional, rather typical main dealer set up though."

Cons:

• "After waiting over a month I called to chase and was promised a call back, which did not transpire."
• "I was told I would get a call back the same day, heard nothing since."
• "I have lost my car, we have been mis-sold and misled by them."
• "if you want to buy of people that constantly lie, commit fraud, selling unchecked vehicles, don't follow through on promises, don't return calls these are the guys for you!"
• "People skills (Customer) and proficiency in their working methods is really poor."
• "All of this was completely avoidable. It seems that there was sickness of some staff, but there seems to be no adequate system in place for picking up issues like mine."
• "The Service side of this business is shocking. My car was in for a full service and had a new trye fitted. The state in which my car was in when I collected it was shocking."
• "Terrible customer service. They really don't care or want your business."

Communication

Pros:

• "I love that our sales consultant called us on the phone to keep us up to date with everything."
• "I made an appointment with Wayne Connolly on one of the promotion event week-ends and placed an order the same day."
• "We went to look at a few cars and I must say the difference was Wayne Connolly in Cheltenham."
• "Excellent service from start to finish, all of my dealings were with Cashia Archer, who kept me informed of everything."
• "My Defender 90 arrived sooner than expected so we were very pleased with that."

Cons:

• "After another few weeks of waiting with no communications I called and was told that the representative responsible for my vehicle had left the business."
• "I called the advisor who said that they didn't recall my email."
• "I heard nothing all week and called on the following Friday to be told that it needed an EGR valve and that the cost would be £850."
• "I called them to complain they put the phone down on me three times."
• "They promised that if I authorised the works by COP that day they could order parts the next day and begin work. I promptly followed up with an email the same evening, before being ghosted for another 2 weeks."
• "No communication, you have to ring multiple times to speak to someone as they never call you back."
• "The Service side of this business is shocking. My car was in for a full service and had a new trye fitted. The state in which my car was in when I collected it was shocking."
• "This review is for Edward Sykes who dealt with me through my purchase. He is professional, polite and very personable and is a great credit to Heritage Cheltenham."