Address: 1 Tritton Rd, Lincoln, LN6 7QY, United Kingdom
Phone: +441522522422
Rating: 4.0
based on 148 reviews.
Customer Service
Pros:
"The customer service is fantastic, the manager and all of the team are friendly and professional."
"Staff are excellent and very very helpful."
"Always friendly, professional and competitively priced."
"Really friendly helpful staff but I took it in for a safety check which they said the car was OK."
"Greeted by friendly staff who took care of everything for me."
"Very transparent and honest."
"The guys are always amazing, I had a load of work done when I first bought my car."
Cons:
"Awful service, went to get 2 tyres fitted straight from work."
"manager very rude and accepted no responsibility"
"Overall wasn't impressed and would never return."
"Would have given no stars for today's service at Lincoln."
"Manager Barry is argumentative on the phone, hung up on me and refuses to admit they are at fault"
"the managers was very rude so I won't be going back there again if that's how people are treated very poor service and I told him so regards mark waby."
"Awful customer service!"
Pricing and Charges
Pros:
"Good price on tyres but that's all they are good for had to take my car somewhere else to fix what they did."
"They didn't charge me for an MOT and advised me on what needed to be fixed before they did an MOT."
"Excellent service at a fantastic price."
"Recently bought two new tyres (£240), at very competitive prices."
"And at a very competitive price."
"Prices for tyres competitive and beat a number of other suppliers."
"Reasonable price too."
Cons:
"They wanted £50 more for the tyres than I can order online."
"I was also charged disposal of the said tyre."
"I have now had to replace the other two tyres (a further £240)."
"Took my Nissan Tino here in to have the back pair of tyres replaced which was done a few months later took it back to take advantage on a cheap deal on the MOT and it failed …………… why because there were two different tyre sizes fitted to the back."
"Absolutely disgusted at this. Had I just gone with the quote, I'd have been had for £520."
"After losing my locking wheel nut they are refusing to pay for work to be done to remove the locking wheel bolts and refusing to pay for a new set of locking wheel nuts."
"I bought 2 tyres, paid for prestine balance extra, and all the way I felt sick from my cars vibration."
Quality of Service
Pros:
"Fixed the problem within half an hour and didn't charge me."
"Outstanding. Took my car for a wheel change and an MOT. Although it failed the test the guys carried out the work and had it back to me the same day meaning I wouldn't need to spend extra time sorting it out."
"Had the car back the same day, no issues or hidden charges."
"Very professional and hard working people with hassle free attitude."
"I will be going back as and when in the future. Very satisfied."
"Great communication throughout the day as to progress."
"Advisories talked through with an easy and polite manner."
Cons:
"Regrettably the under tray to the vehicle was not refitted correctly, hence was ripped away whilst driving on a dual carriageway."
"Took my car there for full service. Got it back with engine light on."
"Long wait for mot and tyres, nearly 2 and half hrs."
"Would advise anyone to avoid this garage! Had 2 tyres fitted onto my car, both of which started to lose pressure"
"Purchased 2 front tyres and done alignment on all 4 wheels, but after few days my car started to pull to one side and steering wheel wasn't in straight position."
"Had two new front tyres fitted to my Volvo which were supposed to include new valves. Took car to local garage for MOT 3 months later and picked up an advisory - Valves on front tyres age perished."
"After driving away i noticed oil stains all over my jeans and the steering wheel was sticky."
Facilities and Comfort
Pros:
"Guest internet, TV, Toilet. All was good."
"Very happy with everything. Convenient location and easy parking."
"Good warm waiting area."
"Excellent waiting room - no torn/damaged chairs that seem to plague other establishments."
Cons:
"The waiting room was freezing cold (unheated) and the drinks machine didn't work."
"Customer service at the centre was terrible and in no way did they offer an apology or resolution"
"Feel totally ripped off by Formula One."
"I don’t think the tyres were available at point of order and therefore should not have been sold!"