"Great, friendly place to take kids to run around in bad weather, where parents can relax with WiFi and a paper."
"Brilliant time at Kidzmania! Well worth the £6 as the snacks were so cheap and the staff were so nice."
"Staff are really friendly too!"
"The staff was very attentive and friendly."
"The staff were also friendly and pleasant enough."
"Visited today with my son friendly staff and lady was telling the kids they couldn’t be in the under 3 section which was nice."
Cons:
"All of the staff and management really has an attitude, if you don’t like to work in a softplay please at least make an effort or pretend you do."
"The staff working there are very jealous and racist they’re letting all the ladies in and they didn’t let me in maybe because of my skin colour or because of the religion or something else they were very rude."
"Unfortunately the unfriendly staff make it more unpleasant than anything."
"We were made to feel very unwelcome."
"Very hostile and do not have any customer service skills."
"Staff here are not just rude but clearly hate their jobs."
"The staff are always really unfriendly here unfortunately and that should be addressed."
Cleanliness and Maintenance
Pros:
"It's brilliant, clean, spacious."
"Toilets are clean."
"The toilets were clean though."
"It's more fun and more to do for kids. Clean."
"This place is a clean and safe environment for kids to play and let off steam."
"Toilets are clean, just sometimes water is splashed on the floor by the children."
"It's brilliant, clean, spacious."
Cons:
"Toilet for babies to be changed was very dirty and nappy bin was full."
"Soft play felt dingy like it needed a deep clean."
"It’s very dirty and toys look very unsafe and Old."
"I found the venue to be very dirty and barely any staff attending in the play area."
"Very dirty place. My kids actually didn't like there and got shocked."
"Carpets are so dirty it makes you feel sick."
"All toys and playing equipment for kids was nasty and broken or not working."
Value and Pricing
Pros:
"Food is lovely and very considerable prices, I do feel they really take the community in mind."
"Overall would not return, but very affordable."
"The prices are reasonable, food is cheap and the kids love it."
"The staff are lovely, food and drinks well priced, kids will have a blast and parents will too.. love this place 💜"
"For the price, it's a pleasant place to go when the weather do limit you to move around."
"The caffee in there is great, had a coffee and a few home made cookies, the price is very reasonable and the taste was delicious."
"If you have a toddler and £15 in your pocket, you can get entry, lunch, drinks and have change left over for an ice cream, making you the best dad eveeeeeeeeeeeerrrrrrr."
Cons:
"It's my first time and I do believe you get what you pay for, It is quite run down no heating it is freezing cold also they actually don't mention the sessions are one and half long and if you over stay every half an hour is 1.50 extra per child."
"They charge too much. £4 for 13 month old for 1 1/2 hrs, then if you stay for 1/2 an hour longer you pay an extra £1.50."
"Parking expensive and hard to find."
"Cheap and shetty stinky Dirty place."
"Avoid this place at all cost equipment ain't been changed in years."
"This is the worst place to go to if your child is under 3 its not the place for you they will over charge you 1 year old £4 when their website clearly says £2."
"Manager kept running after us saying we can not eat food brought from home."
Safety and Accessibility
Pros:
"It's really fun for the kids they will love it there no need to worry about your children when playing as the whole play area is cover in soft play which makes it same for your child to play and have lots of fun without getting heart."
"The soft play was really good for them and manageable if you have more than one child."
"The children had a great time. Did not want to leave."
"Had our childs birthday party here on a private event, Was great accommodation for alot of kids and parents."
"Great play area for children aged 3-12 yrs old. My kids loved it! Lovely staff happy to help an assist you."
"They were accommodating with dietary requirements e.g vegan, lactose intolerant, nut allergies."
"My kids loved this place. We've been before a while ago but they changed it now."