Jump In Camberley Trampoline Park (Formerly Gravity Force) Reviews Summary

Staff and Service

Pros:

• "Staff were friendly, were strict on rules (which can be appreciated in today's world)."
• "The staff on the trampoline closely watched the kids to check for safe behaviour and interacted with them."
• "The party host Tom was excellent and ensured everything was taken care of including sorting tea/coffee for the adults."
• "Staff are nice and friendly and there's a small cafe where you can sit down and snack."
• "Friendly attentive staff at counter and on the trampolines."
• "Staff are friendly and helpful and safety is taken seriously."
• "Great customer service from the whole team, the gentleman who served us was very polite and friendly, very efficient and kind."

Cons:

• "The place is looking very tired. The toilets were dirty and the nappy changing just as bad."
• "Smells of feet, staff are just kids themselves, they are slow, incompetent and rude."
• "The staff although initially ok, are clueless, young, inexperienced and seem like have no training to deal with kids or health and safety."
• "Not impressed by some of the staff who monitor your every move on the trampolines."
• "The staff were very strict with the kids."
• "Staff are very very unhelpful never look happy and ignore you when trying to talk to them."
• "The young manager was himself busy chatting to his friends and least bothered."

Facilities and Cleanliness

Pros:

• "Well managed with age segregated areas and stewards keeping watch and issuing warnings for rule breaking."
• "A huge trampolining area, a fun bouncy obstacle course, I couldn’t stop laughing."
• "They have a lot of activities to explore and enjoy. Battle beam, dodge ball/basketball, trampolines, big jump, slides."
• "Good safety film before jumping."
• "The food (pizza) was great followed by ice cream."
• "We were very impressed with all safety measures they had put in place, we all felt very safe."
• "The place is always very clean."

Cons:

• "What a nonsense forced to open an account I don't want with yet another password I'll forget just so I can secure and prepay for a jump session."
• "Filthy dirty.. £48 for 1 child & 2 adults for an hour..."
• "The large blowup slide and wipe out area are both ripped up and you can hear air leaks all over it."
• "Balance beam used without padded edge protection."
• "Tables filthy, had to ask for it to be cleared."
• "The bouncy part was way too deflated."
• "The whole place looked absolutely filthy, especially the padding around each trampoline."

Party Experience

Pros:

• "My daughter celebrated her 7th Birthday with her five friends at this place yesterday. The session was well organised, safe and the staff were welcoming and accommodating."
• "We had a birthday party for my 7 year old son and all the kids loved it."
• "Amazing value for money thank you."
• "The basic party package allows for 10 kids with bounce time, food and squash."
• "Amazing party for my son's 6th birthday our party host Skye was amazing so helpful and really nice, everything ran really smoothly and the kids had the best time!!"
• "Our party host Tom really was brilliant, so friendly and helpful and the party went really smoothly."
• "Had a great time for a family friend's 5th birthday."