Wacky Kingdom Kingston Reviews Summary

Attractions and Activities

Pros:

• "There are lots of fun things to do, games to play and areas with activities separated for different age groups."
• "My grandchildren love this soft play. It is not too large but with enough different levels that it keeps them well entertained."
• "The play areas themselves are all full of safety netting and padding so the little ones can run around and play no matter the area theme or size."
• "My little one enjoyed her birthday party a lot. I booked make a bear party for my 4 year old and she and her friends enjoyed it especially as they got to take the bear toy home."

Cons:

• "The only downside is the entry fee for children under 5 and adults as without us how else can the children be supervised?"
• "The ball pit is definitely a danger zone. Toddlers and babies would love to play in the ball pit however the slide is located right there so whoever slides down will definitely tackle whoever is sitting there."
• "Given the size of the place there is actually very little to do in the soft play, it all just seems to be little corridors and nets to walk over but very little else."

Safety and Cleanliness

Pros:

• "It's always very clean as well. Owner is great too."
• "The whole place lacks customer service with nobody policing the two different ages areas with what appeared to be 7 year olds running around the space for under 4’s."

Cons:

• "Whilst visiting, I cut myself on one of the cable ties that they use to hold up 'plastics' that go around the pole. Cable ties definitely should not be used in a soft play where toddlers and babies go."
• "This place is awful! Understaffed, staff has zero experience and know nothing about customer service, VERY DIRTY (from the floors to bar)."
• "Soft play area amazing and good choice of removing the ball at the end of the slide. Although customer service still appalling as had to wait a couple of minutes for a coffee when there were 4 staff sitting down not doing anything."

Staff and Customer Service

Pros:

• "We celebrated our daughter’s 6th birthday Sarah in August 2023 at Wacky Kingdom in Bentall Centre. I would like to express my gratitude and thanks to all the staff, in particular, to Florentina."
• "Staff was very friendly and approachable. We were welcomed by Jessica who was very informative and acknowledged all the kids."
• "Victoria, as always was very helpful, friendly, and polite. She got a member of staff to help me to the table, as after an injury, I was struggling to walk and carry stuff."

Cons:

• "However, that excitement turned to an absolutely horrid experience. When I injured myself by the cable ties, they did not even have a first aid kit or mark the accident in their report."
• "The receptionist was quite short with us and it felt like an inconvenience with us being there."
• "The staff there we feel are just there for a paycheck and didn't really care what was going on."

Food and Beverages

Pros:

• "Food isn't great so we don't eat there."
• "My little one enjoyed her birthday party a lot. The only thing I would mention that aircon needs to be sorted as kids were all sweaty and it was very hot so after leaving the place I had to stay in the shopping centre for a bit for the kid to cool down."

Cons:

• "I came here with my 2-year-old on Friday. The food menu was decently priced, there was a great choice of snacks, drinks, and food which we enjoyed with my son."
• "I ordered a bottle of 7up from the cafe but when I opened it, it was completely flat so I took it back and the woman at the cafe offered another one but again, it was completely flat."
• "The soft play itself was good and the kids did have fun! But it's definitely not worth the money spent!"

Facilities and Amenities

Pros:

• "Small cafe and toilet on site."
• "The only other thing that would make the place more pleasant would be some air conditioning as most of the ceilings inside the play frames are low therefore it can get very hot and stuffy inside or for some even claustrophobic."
• "The toilets smelt really bad. It wasn't that dirty visibly, but it did have a potent smell to it."

Cons:

• "The play frames are so low, suitable for kids however adults can struggle to go around these areas."
• "This place is awful! Understaffed, staff has zero experience and know nothing about customer service, VERY DIRTY (from the floors to bar)."
• "Dirty & Dangerous! The ball pit had someone's sock in it that was there from the day before as it clearly wasn't checked prior to opening."