Europcar Leeds City Reviews Summary

Customer Service

Pros:

• "The staff are friendly and easy to talk to."
• "They provide an excellent service and are there if you need them; especially when arranging the car rental delivery and collection service at short notice."
• "Thankyou to all the staff at Leeds city for being so friendly and efficient renting me a lovely clean car."
• "Full marks to the friendly and helpful staff."
• "The staff here gave me the best customer service experience I could have asked for."
• "I was greeted and dealt with by competent, friendly and helpful staff almost immediately."
• "Customer service upon returning, surpassed all of my expectations and was faultless."

Cons:

• "Customer services are appalling."
• "The customer service at Leeds and call are absolutely shocking and so god dam rude!"
• "Can’t get through to them when I ring them."
• "Been trying to get in contact with someone 3/4 times a day for the past week to arrange a courtesy vehicle."
• "When you have a complaint at europcar they just read from a script."
• "Trying to speak to someone in the branch is impossible. You get passed through the whole of Asia and not a single call center agent has a clue what to do except transfer you into an endless loop of hold music."
• "CUSTOMER SERVICE DISAPPOINTING I’ve been on the phone for hours, my car broke down and it was dangerous and scary and the customer service line just took hours before I could get through to someone."

Vehicle Condition

Pros:

• "The vehicle was clean and relatively new and well maintained."
• "The car had a full tank of petrol and the car had been cleaned ready for me to drive away."
• "I got a car that I wanted and it was beyond my expectation, super-cleaned valetted and smooth."
• "Car was upgraded and spotless and I was on my way within 25 minutes."

Cons:

• "Van was not provided with a full tank of fuel."
• "The car had marks and scuffs all over it, but even on the bonnet."
• "I was given a car that was unroadworthy."
• "Inside was muddy and smelly, clearly hadn’t been cleaned."
• "Car had scratches on nearly every panel, filthy and looked like somebody had crumbled a Greggs pasty in the footwell."
• "Given faulty vehicles one looked like a scrapyard selection to swap it for another that weren't much better condition."
• "They sent me a car with a large gash/hole in the tyre wall and damaged wheel."

Booking and Rental Process

Pros:

• "Worked out so much cheaper. It was a super quick service."
• "Returned process also super easy and got my deposit back just a day after (So fast!)."
• "BRILLIANT! Emailed them late Sunday night for next day booking for a van since our removal guy let us down and now I'm glad he did."

Cons:

• "Would give 0 if I could. Car was booked weeks in advance, four days before Christmas (and three days before we were due to pick the car up), my partner was told the booking had been cancelled."
• "Very bad experience. They rent in online and take the payment but when I go to the store, they say there is no availability and we will cancel your booking!!"
• "Terrible experience. I had a reservation for the car and now still waiting in their office 1 hour after arrival."
• "Took 130 pounds out of our bank account a month after the car was returned claiming it was for a damaged tyre."
• "They failed to mention during the booking process that they were closed on Sunday."
• "Be very careful if hiring the car on a weekend, they close midday on Saturday and there is no attempt to offer an alternative drop of point except for 'come back at 8am on Monday'."
• "Think twice before giving your credit card details to Europcar."